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Compare RingCentral vs. KANA Express

Finding the most effective Customer Support Software product is all about assessing numerous solutions and identifying the top application for your specific needs. Our proprietary process provides you with an instant look at the general rating of RingCentral and KANA Express. For total quality and performance, RingCentral scored 9.6, while KANA Express scored 6.5. On the other hand, for user satisfaction, RingCentral earned 99%, while KANA Express earned 96%. Below it's also possible to check their functionalities, terms, plans, etc. to determine what software will be more appropriate for your needs. One key element to check is whether the app can toggle on/off limitations on various types of users to protect any confidential company data. People who are pressed for time or could use a Business Phone Systems advice from our experts may want to investigate these top choices for this year: Cisco Unified Communications Manager, Axon Virtual PBX, Comcast VoIP.
Software

RingCentral

VS

KANA Express

VS

RingCentral screenshot KANA Express screenshot
Pricing Details

Total Score

Our Score

9.6 ?

Our Score

6.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

96% ?

Price

Price

$19.99

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Useful Links
Features

Features

RingCentral FEATURES

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express
Contact Phone

Contact Phone

+800-903-7595 +1-800-737-8738
Pricing Details

Pricing Details

Learn more about RingCentral pricing Learn more about KANA Express pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
Mac
Vendor Email

Vendor Email

info@kana.com
Supported Integrations

Supported Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

KANA Express operates well with the following business solutions and systems:

  • LAGAN
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Available Plans

Available Plans

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

Languages Supported

Languages Supported

English English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Popular Customers

Popular Customers

BMW, Deep South, Smart Warehousing, Binswanger Glass Tilburg University, DAS, Windesheim
Contact Address

Contact Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare RingCentral and KANA Express with one another. Even though specific functionalities, cost and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by each product. In many cases a less known product may turn out to be a great choice that was a winner of many SaaS awards such as our Great User Experience Award which proves that in spite of lesser market presence it’s a worthy rival to the services that dominate the market.