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Compare RingCentral vs. Interactive Intelligence CaaS

When you compare RingCentral and Interactive Intelligence CaaS, it is simple to see which Customer Support Software product is the better option. This means that your enterprise can get the most productive and useful application. You can study the specifics, including available tools, costs, plans offered by each vendor, offer stipulations, and many more We also let you evaluate their general scores to know which one looks to be more suitable. RingCentral has 9.6 points for overall quality and 99% rating for user satisfaction; while Interactive Intelligence CaaS has 7.7 points for overall quality and 100% for user satisfaction. Likewise, you can also find out which software company is more reliable by sending an email request to both and find out which one replies sooner. We did our best to review all popular Business Phone Systems services that you can find out there, but among them these three caught our special attention: Cisco Unified Communications Manager, Comcast VoIP, Axon Virtual PBX.
Software

RingCentral

VS

Interactive Intelligence CaaS

VS

RingCentral screenshot Interactive Intelligence CaaS screenshot
Pricing Page

Total Score

Our Score

9.6 ?

Our Score

7.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

100% ?

Pricing

Pricing

$19.99

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Easy Links
Pricing Page

Pricing Page

Learn more about RingCentral pricing Learn more about Interactive Intelligence CaaS pricing
Integrations

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC
Company's Address

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA
7601 Interactive Way
Indianapolis, Indiana 46278
USA
Prominent Clients

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass
Email Address

Email Address

Features

Features

RingCentral FEATURES

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Interactive Intelligence CaaS FEATURES

  • Omnichannel customer support (email, SMS, chat, social media)
  • Real-time performance visibility
  • Voice Self Service
  • Unified Communications
  • Workforce management
  • Virtual queue callback
  • Business Process Automation
  • Strategic planning
  • Collections
  • Outbound Dialing
  • Multichannel recording
  • CRM and UC Integrations
  • Speech recognition
  • Customer surveys
  • Quality management
  • Workforce Optimization
  • Supervisor iPad Edition
  • Interactive voice response
  • Reporting and Analytics
  • Speech analytics
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

+800-903-7595 1 800.267.1364
Available Languages

Available Languages

English English
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare RingCentral and Interactive Intelligence CaaS with each other. Even though specific tools, cost and user experience are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by each product. In many cases a less known software may turn out to be a good choice that was a winner of many industry awards such as our Great User Experience Award which shows that despite limited market popularity it’s a significant rival to the services that rule the market.