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Compare HelpWire vs. RingCentral

When you compare RingCentral and HelpWire, you can easily see which Customer Support Software product is the more suitable choice. This ensures that your business will be able to choose most productive and useful program. You can examine the details, like available tools, costs, plans offered by each vendor, offer terms, and many more We also let you evaluate their general scores to know which one appears to be better. RingCentral has 9.6 points for overall quality and 99% rating for user satisfaction; while HelpWire has 8.4 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more dependable by sending an email request to both vendors and find out which one replies faster. We realize that not all companies have the time to examine dozens of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Business Phone Systems category are: Cisco Unified Communications Manager, Comcast VoIP, Axon Virtual PBX.
Comparison

HelpWire

VS

RingCentral

VS

HelpWire screenshot RingCentral screenshot
Pricing Page

Our Score

Our Score

8.4 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Cost

Cost

by quote

$19.99

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

HelpWire enables engineers to control, diagnose, and repair any client equipment remotely.
RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.
Useful Links
Contact Address

Contact Address

Ste 5 Horsford’s Business Centre
Long Point Road, Charlestown, Nevis
RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA
Prominent Clients

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass
Pricing Page

Pricing Page

Learn more about HelpWire pricing Learn more about RingCentral pricing
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

support@eltima.com
Phone No.

Phone No.

+1-360-312-763 +800-903-7595
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

No information available.

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk
Available Languages

Available Languages

English, Germany, Spain, France English
Features

Features

HelpWire FEATURES

  • Remote Support
  • Phone and Devices Diagnostics
  • Vehicle Diagnostics
  • Lab Equipment
  • CNC Machines

RingCentral FEATURES

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo
Pricing Plans

Pricing Plans

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

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QUICK LINKS

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It may not always be sufficient to simply compare RingCentral and HelpWire with one another. Although useful features, cost and customer comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards claimed by each service. Very often a less known product may turn out to be an amazing choice that was distinguished with B2B awards such as our Great User Experience Award which shows that despite smaller market presence it’s a worthy contender to the services that rule the market.