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Compare Helpman vs. RingCentral

A good way to find the correct Customer Support Software product for your firm is to evaluate the solutions against each other. Here you can compare RingCentral and Helpman and see their features compared contrastively to help you choose which one is the superior product. Furthermore, you can compare their overall ratings, including: overall score (RingCentral: 9.6 vs. Helpman: 8.0) and user satisfaction (RingCentral: 99% vs. Helpman: N/A%). Analyze their differences and similarities and discover which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next couple of years? Users who want to save some time or would like to get a Business Phone Systems recommendation from our team might want to take a look at these top choices for the current year: Comcast VoIP, Axon Virtual PBX, Cisco Unified Communications Manager.
Software

Helpman

VS

RingCentral

VS

Helpman screenshot RingCentral screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A ?

Client Satisfaction

99% ?

Cost

Cost

$25

$19.99

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website.
RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.
Easy Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk
Types of Support

Types of Support

Live Support
Phone Live Support
Ticket Training
Phone No.

Phone No.

+800-903-7595
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Helpman FEATURES

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support

RingCentral FEATURES

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo
Prominent Clients

Prominent Clients

Moleskine, Proposify, PieSync, Wishpond BMW, Deep South, Smart Warehousing, Binswanger Glass
Company's Address

Company's Address

Avenue de Broqueville 72
1200 Woluwe-Saint-Lambert
Belgium
RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA
Vendor Email

Vendor Email

hello@helpman.io
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia English
Pricing Details

Pricing Details

Learn more about Helpman pricing Learn more about RingCentral pricing
Cost Details

Cost Details

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

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Popular Alternatives

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QUICK LINKS

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No Customer Support Software will manate to solve all the needs of a company. While core features of RingCentral and Helpman should matter you should also carefully analyze the integrations supported by every solution. Very often your team will already be working with some other SaaS software in your company and it’s definitely more beneficial to choose products that integrate well with one another. That way you can ensure a reliable transfer of information between your teams and services, which can significantly reduce time devoted to migrating between one software and the other.