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Compare RingCentral Engage Digital vs Verified Reviews

What is better RingCentral Engage or Verified Reviews? With various features, pricing, details, and more to evaluate, choosing the best CRM Software for your company is tough. But making use of our system, it's easy to match the characteristics of RingCentral Engage and Verified Reviews including their general score, respectively as: 8.8 and 8.8 for overall score and 100% and 97% for user satisfaction.

You can also compare them feature by feature check out which program is a better fit for your company. Remember to use a demo first prior to subscribing to experience how the solution performs in real setting.

We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (RingCentral Engage’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Pricing Info

The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA, Sephora, Allianz

Integrations

RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • RingCentral Engage Chat
  • RingCentral Engage Mobile
  • WeChat
  • Viber
  • SMS
  • RingCentral Engage Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • RingCentral Engage Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A unified, omnichannel digital management platform for multiple customer support channels.

Company Email

Contact No.

Company's Address

RingCentral
20 Davis Dr
Belmont, CA
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Email Customization
  • Form Customization
  • Centralized Platform Management
  • Moderation Area
  • Time-Frame Customization
  • Widget Integratoin
  • Certificate Creation
  • Facebook App
  • Statistics Tools
  • Client Support

Pricing Info

Silver – $99/Month

  • 400 Orders per Month
  • Additional Orders – $0.11/Month
  • Product reviews
  • Seal on Your Website
  • Widget on Your Website
  • Certificate
  • Mediation Procedure
  • Live Statistics
  • SEO Improvement
  • Google API
  • 15-Day Free Trial
  • No Minimum Commitment Period
  • Google PLA Reviews
  • Full Moderation
  • Social Interaction
  • Analytics Report
  • Automatic Moderation Process (Quotation on Demand)
  • Offline Reviews (Quotation on Demand)
  • Manual Moderation Process (Quotation on Demand)
  • Customization (Quotation on Demand)
  • NPS Survey (Upon Estimate)

Gold – $159/Month

  • All Silver Features
  • 1,000 Orders per Month
  • Additional Orders – $0.10 per Month

Platinum – $259/Month

  • All Gold Features
  • 2,000 Orders per Month
  • Additional Orders – $0.09/Month

Diamond – $619/Month

  • All Platinum Features
  • 6,000 Orders per Month
  • Additional Orders – $0.8/Month

Ultimate – $1,299/Month

  • All Diamond Features
  • 15,000 Orders per Month
  • Additional Orders – $0.07/Month

Infinite (By Quote)

  • All Ultimate Features
  • 15,000+ Orders per Month
  • Additional Orders -$0.07/Month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thumbtack, Lacoste, Franklin, Kenneth Cole TRusted Tech Team, Quick Loans Direct, Reading Eggs, Chairish, Riddle's Jewelry

Integrations

Verified Reviews supports integrations via its complete API and can integrate seamlessly with the following applications:

  • Google
  • Bing
  • Yahoo
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A third-party review platform that allows businesses to promote their brands by collating product and customer reviews, which can be shared online.

Company Email

info@verified-reviews.com

Contact No.

Company's Address

Lincoln Road
350 Lincoln Rd
Miami Beach, FL 33139
U.S

Popular Alternatives

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Score

No CRM Software will be perfect enough to cover all the requirements of a company. While key features of RingCentral Engage and Verified Reviews are obviously a priority you should also thoroughly explore the integrations offered by every app. In many cases you will already be working with various kinds of B2B software in your company and it’s definitely wiser to choose apps that integrate well with each other. If you do that you can be certain of a reliable exchange of data between your teams and services, which can significantly reduce time spent on migrating between one software and the other.

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