RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.
Basic Plan – By Quote
Focuses mostly on inbound and outbound voice calls. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities
Advanced Plan – By Quote
Focuses mostly on integrations and omnichannel communications. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Ultimate Plan – By Quote
Focuses mostly on blended outbound dialers. This includes:
Support for inbound and outbound call centers 1 port / agent
RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:
Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BMW, Deep South, Smart Warehousing
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust communications system that helps businesses improve customer relationships. It helps users simplify their contact center duties thanks to automation tools like intelligent routing. The platform integrates well with other systems such as CRM software systems. This way, you can provide omnichannel support services.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
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