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Compare RichCall vs. Inbenta

It’s easy to our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, RichCall attained 8.0 points, while Inbenta gained 8.4 points. Meanwhile, for user satisfaction, RichCall scored N/A%, while Inbenta scored 100%. Specifics of their unique elements, tools, supported platforms, customer service, plus more are provided below to help you get a more accurate review. Remember to get only the tools your company needs so as not to waste money for functions which are redundant. In case you you need to quickly locate the more reliable Live Chat Software according to our experts we advise you examine the following services: LiveAgent, Kayako, Freshchat.
Compare

RichCall

VS

Inbenta

VS

RichCall screenshot Inbenta screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$500

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

General Description

General Description

A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities.
Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Easy Links
Available Plans

Available Plans

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses.  You can also try the software live or request a demo to see if the software is a perfect fit for your business.

 

 

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Prominent Customers

Prominent Customers

Multiplus SA, Xapo, GoAnimate
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

RichCall FEATURES

  • Live Video Chat
  • Remote Video Support
  • Video Kiosks
  • Co-browsing
  • File Sharing
  • Mobile Video

Inbenta FEATURES

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots
Contact Phone

Contact Phone

+7 (383) 344-92-92 +1-408-213-8771
Languages

Languages

English, Russian English
Pricing Page

Pricing Page

Learn more about RichCall pricing Learn more about Inbenta pricing
Customer Support

Customer Support

Ticket
Phone
Ticket
Contact Address

Contact Address

Aurus LLC
Nikolaeva str 11
Novosibirsk 630090
Russia
777 Mariners Island Blvd. Suite #220
San Mateo, California
USA
Vendor Email

Vendor Email

info@inbenta.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

RichCall integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • NODA
  • Zendesk

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which app will perform best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular each software is and how extensive is its online presence. For example, in case of Facebook RichCall has 0 likes on their official page while Inbenta profile is liked by 441 people.