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Compare Review Tool vs UXCam

What is better Review Tool or UXCam? Finding the ideal Customer Experience Management Software product is all about comparing different solutions and determining the top program for your specific needs. Our proprietary process gives you a fast look at the general rating of Review Tool and UXCam. For overall quality and performance, Review Tool scored 8.0, while UXCam scored 8.0. On the other hand, for user satisfaction, Review Tool earned 95%, while UXCam earned 100%.

Below it's also possible to check their characteristics, terms, plans, etc. to determine what program will be more appropriate for your situation. An important aspect to assess is if the application allows you to toggle on/off permissions on various types of users to limit the exposure of any critical company data.

People who want to save some time or would like to get a Customer Experience Management Software advice from our team might want to try out these top choices for the current year: SoGoCX, Zendesk, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $59

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Text/Email Review Invitations
  • Custom Short Links
  • Review Cards
  • Website Widgets
  • Schema Markup
  • Review Monitoring

Pricing Info

Review Tool offers three enterprise pricing plans for users to choose from. Here are the details of each plan:

One Location – $59/month

  • 1 location
  • Text & Email Invitations
  • Reviews Web Widget
  • Schema Markup
  • Review Trust Badge

Two Locations – $99/month

  • 2 locations
  • Text & Email Invitations
  • Reviews Web Widget
  • Schema Markup
  • Review Trust Badge

Three Locations – $149/month

  • 3 locations
  • Text & Email Invitations
  • Reviews Web Widget
  • Schema Markup
  • Review Trust Badge

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Review Tool integrates with the following review sites:

  • Facebook
  • Google
  • Yelp
  • Home Advisor
  • Trustpilot
  • Superpages
  • Priceline
  • Real Patient Ratings
  • Fixr
  • YellowBot
  • Consumer Affairs
  • Citysearch
  •  Yellow Pages
  • BBB
  • AVVO

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Review Tool is a review management tool that improves your online reputation through customer review generation, showcasing, and monitoring.

Company Email

Contact No.

Company's Address

Review Tool
SEO Foxy
4388 Rue Saint-Denis, Suite 200-160
Montreal, QC H2J 2L1,
Canada

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Session Analysis
  • Crash Analysis
  • 3rd Party Integration
  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Legal Guidance

Pricing Info

UXCam offers the following basic and enterprise pricing packages:

Free

  • Session Analysis
  • Crash Analysis
  • Third Party Integration
  • 250 video recordings per month
  • 5,000 UX metadata recordings per month
  • 1 month of data retention
  • Record in a single app
  • Single member

Premium

  • Screen Analysis
  • Full Screen
  • Advanced Replay
  • Rule-Based Recording
  • Offline Recording
  • Priority Support
  • Up to 1 million monthly sessions
  •  3 month data retention
  •  20 user license
  •  Priority Support
  • Unlimited apps
  • Unlimited team members

Enterprise – Custom Enterprise Pricing

  • All Premium Features
  • Legal Guidance
  • Custom video recordings per month
  • Custom UX metadata recordings per month
  • Possibility to buy additional recordings every month
  • 12 months of data retention
  • Unlimited apps
  • Unlimited team members

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OLX, TaskRabbit, Delivery.com

Integrations

UXCam integrates with the following business systems and applications:

  • Crashlytics
  • Mixpanel
  • Amplitude
  • Google Analytics/Firebase
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An app testing and management tool designed for app developers, enabling them to discover issues and problems in their apps from an end user's perspective with the ultimate goal of delivering the best user experience.

Company Email

hello@uxcam.com

Contact No.

Company's Address

UXCam Inc.
6250 Cypress Avenue
El Cerrito, CA, 94530
United States

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

When you pick a service that you believe will work best for your company you shouldn’t simply pay attention to what experts have to say about it. In many cases personal experience with the software will vary, depending on specific preferences and requirements. This is why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of Review Tool and UXCam evaluate their experience with the software. Our algorithm is based on complex analysis of product mentions on other sites, social networks and blogs, so you are going to receive a complete and credible picture of what other people think about each software. In this example Review Tool has a total satisfaction rating at 95% while for UXCam 100% of people claim they had a positive experience with it.

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