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Compare Review Camp vs Ebsta

What is better Review Camp or Ebsta? You can use our scoring system to help you get a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, Review Camp earned 5.0 points, while Ebsta earned 8.0 points. Meanwhile, for user satisfaction, Review Camp scored 79%, while Ebsta scored 100%.

Information regarding their features, tools, supported platforms, customer support, etc. are given below to help you get a more versatile comparison. Keep in mind to get only the tools that you need so as not to waste resources for features that you won’t be using.

We know that not all businesses have the time to test a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, SoGoCX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 5.0

User Satisfaction

CUSTOMER EXPERIENCE 79%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • SEO boost
  • Action management
  • Email marketing
  • Real-time monitoring
  • Reporting
  • Survey management
  • Multi-channel collection
  • Dashboard
  • Sentiment analysis
  • Website integration
  • Social media integrated
  • Mobile friendly
  • Multiple review
  • Prevent negative reviews
  • Stop service issues
  • MailChimp integration
  • 99.99% uptime
  • Customized offers
  • Customized cards

Pricing Info

Review Camp offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Base Package – $99/month (starting package)

  • Branded URL
  • Branded review page
  • Mobile-friendly
  • 100% up-time
  • SEO boost
  • Increased revenue
  • Superior support
  • Get more reviews
  • One-time setup/training
  • 250 branded review cards

Widget Package – By quote

  • Increased website conversion
  • Review stream to website
  • Review funnel on website
  • Review-Us button on website
  • Staff logins
  • Email signature snippets
  • QR code generator

Reporting Suite – By quote

  • Automated reporting
  • On-demand report
  • Free competitor report
  • Ultimate reputation visibility
  • Staff logins

Marketer Package – By quote

  • Upload email list
  • Drip campaigns
  • Instant email reviews request
  • Social media integration
  • Real-time review alerts
  • SMS/text customers
  • Staff logins

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yes Plumbing, FineTune Auto Service, Bright Green

Integrations

At the moment, Review Camp offers a streamlined integration with MailChimp.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Review Camp is a management software that was fabricated to furnish all types of businesses with virtuous tools for supercharging their online reviews.

Company Email

support@review.camp

Contact No.

Company's Address

Las Vegas, NV
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Synchronizes Emails and Calendars to Salesforce Automatically
  • Eliminates Manual Salesforce Data Entry
  • Updated and Accurate Salesforce Data and Records
  • Leverage the Power of Salesforce in Your Inbox
  • Attach Emails to Relevant Salesforce Contacts and Prospects
  • Monitor Emails
  • Deliver Personalized Email Contents
  • Schedule Emails
  • Access Salesforce Email Templates Directly From Gmail
  • Automate Sale Cadence Execute using Triggers
  • Increase Visibility into Engagements
  • Completely Understand Your Prospects and Customers
  • Extract Contacts and Relationships Hidden in Inboxes
  • Surface Your True Network within Salesforce
  • Measure Engagements
  • Gain Insights into Team Activity Performance

Pricing Info

Ebsta offers two SMB and enterprise pricing plans for you to choose from. Meanwhile, if you want a package that is tailored to the unique needs of your organization or team, please contact the vendor. Here are the details:

Inbox – $30/user/month or $360/user/month (paid annually)

  • Integrate with Salesforce
  • Synchronize contacts, calendars, and emails automatically
  • Unlimited Email Monitoring
  • Set Up Personalized Workflows
  • Meeting Scheduler
  • Send Out Emails Later
  • Integration with more than 50 websites

Team – $50/user/month or $600/user/year (paid annually)

  • All features in the Inbox plan, Plus:
  • Discover your true company network
  • Score Engagements
  • Reporting and Analytics
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zoopla, Peakon, Unbounce

Integrations

Ebsta integrates with the following:

  • Salesforce
  • Outlook
  • Gmail
  • Office 360

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ebsta is a sales enablement and revenue intelligence platform built to empower Salesforce.

Company Email

info@ebsta.com

Company's Address

Ebsta
Congress House, Great Russell St,
Bloomsbury,
London WC1B 3LS
UK

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

You shouldn’t count on only a wide set of features and adjustable pricing packages from a credible Customer Experience Management Software. Almost as essential as key features is a trustworthy customer support. You want to make sure that if you have any questions about Review Camp or Ebsta, or you run into a problem, or maybe you’ll want to ask for a specific change or feature beneficial to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at least a knowledge base you can use.

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