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Compare REVE Chat vs. KANA Express

Finding the most effective Customer Support Software product is all about evaluating various solutions and determining the top program for your specific needs. Our unique algorythm gives you a brief look at the general rating of REVE Chat and KANA Express. For overall quality and performance, REVE Chat scored 8.0, while KANA Express scored 6.5. On the other hand, for user satisfaction, REVE Chat earned 98%, while KANA Express earned 96%. Below you can also verify their characteristics, terms, plans, etc. to see which software will be more suitable for your situation. An important feature to evaluate is if the software allows you to enable and disable restrictions on different types of users to protect any sensitive business data. We are aware that not all companies have enough time to scrutinize a large number of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: LiveAgent, Kayako, Freshchat.
Product

REVE Chat

VS

KANA Express

VS

REVE Chat screenshot KANA Express screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.5 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

96% ?

Pricing

Pricing

$12

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription | Quote-based Quote-based
Complete Review

Complete Review

General Info

General Info

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Quick Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Company Email

Company Email

support@revechat.com info@kana.com
Available Plans

Available Plans

REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:

Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)

  • Proactive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response
  • File Transfer
  • Chat Transfer
  • Facebook Chat Integration
  • Multiple Website Integration
  • 256 Bit SSL Encryption

Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)

  • All Standard features
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization
  • Agent Rating

Enterprise – Custom Enterprise Pricing

  • All Advanced features
  • Custom Development
  • Custom Analytic Report
  • Integration Support
  • Custom Requirements Development
  • On-premise or Cloud Solution
  • Unlimited Website Integration
  • Custom Reporting
  • Dedicated Account Manager

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

Pricing Details

Pricing Details

Learn more about REVE Chat pricing Learn more about KANA Express pricing
Available Integrations

Available Integrations

REVE Chat integrates with the following business systems and applications:

  • Viber
  • Facebook Messenger
  • WordPress
  • Joomla
  • Drupal
  • MODX
  • Shopify
  • Magento
  • WooCommerce
  • Zencart
  • Prestashop
  • Wix
  • Weebly

KANA Express operates well with the following business solutions and systems:

  • LAGAN
Contact Address

Contact Address

WCEGA Tower, 21 Bukit Batok Crescent, #15- 84
Singapore 658065
Singapore
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
OS Supported

OS Supported

Windows
Android
Mac
Web-based
Windows
Linux
Android
Mac
Popular Customers

Popular Customers

Tilburg University, DAS, Windesheim
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket
Contact Phone

Contact Phone

+1-863-582-5276 +1-800-737-8738
Available Features

Available Features

REVE Chat FEATURES

  • Live Chat
  • Voice/Video Chat
  • Department Management
  • Facebook Messaging
  • Viber Messaging
  • Visitor Analytics
  • Auto Triggers
  • REVE Chat SDK

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express
Languages

Languages

English English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a software that you believe will work best for your team you shouldn’t just focus on what professionals have to say about it. Very often personal experience with the product may be different, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate impression of how real users of REVE Chat and KANA Express estimate their experience with the product. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will obtain a comprehensive and credible overview of what other people think about every solution. In this example REVE Chat got a total satisfaction rating at 98% while for KANA Express 96% of people express they had an enjoyable experience with it.