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Compare REVE Chat vs Drum Web Meetings

What is better REVE Chat or Drum Web Meetings? Different businesses need different types of Communications Software. To learn which one meets your requirements, consider comparing various solutions feature by feature including their terms and pricing. Similarly, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: REVE Chat (8.0) vs. Drum Web Meetings (8.0) for overall quality and performance; REVE Chat (98%) vs. Drum Web Meetings (99%) for user satisfaction rating. Examine their strong and weak points and find out which software is a better choice for your company. A simple, practical tactic is to write the strengths and weaknesses of both solutions next to each other and find out which app comes on top.

At the moment, the top solutions in our Live Chat Software category are: Salesforce Live Agent, Freshchat, LiveChat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Voice/Video Chat
  • Department Management
  • Facebook Messaging
  • Viber Messaging
  • Visitor Analytics
  • Auto Triggers
  • REVE Chat SDK

Pricing Info

REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:

Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)

  • Proactive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response
  • File Transfer
  • Chat Transfer
  • Facebook Chat Integration
  • Multiple Website Integration
  • 256 Bit SSL Encryption

Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)

  • All Standard features
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization
  • Agent Rating

Enterprise – Custom Enterprise Pricing

  • All Advanced features
  • Custom Development
  • Custom Analytic Report
  • Integration Support
  • Custom Requirements Development
  • On-premise or Cloud Solution
  • Unlimited Website Integration
  • Custom Reporting
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

REVE Chat integrates with the following business systems and applications:

  • Viber
  • Facebook Messenger
  • WordPress
  • Joomla
  • Drupal
  • MODX
  • Shopify
  • Magento
  • WooCommerce
  • Zencart
  • Prestashop
  • Wix
  • Weebly

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors.

Company Email

support@revechat.com

Contact No.

Company's Address

WCEGA Tower, 21 Bukit Batok Crescent, #15- 84
Singapore 658065
Singapore

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Browser-based
  • Mobile Connectivity
  • Call In From Landline
  • Drag and Drop Interface
  • Attendance management
  • Calendar sync
  • Collaborative workspace
  • CRM integration
  • Document review
  • Email distribution
  • Instant messaging
  • Mobile integration
  • Annotation
  • Screen Sharing
  • Meeting Replay
  • Third Party Integration

Pricing Info

Drum Web Meetings offers threee SMB and enterprise pricing plans to meet the needs of different users. A free plan for teams up to 3 members is also included. Here are the details:

Free

  • 3 Team Members
  • Team & User Rooms
  • 3 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (Drum Branded)

Standard – £5/user/month

  • Unlimited Team Members
  • Unlimited Rooms
  • 10 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (White Label)
  • Screen Sharing
  • Meeting Replays

Pro – £10/user/month

  • Unlimited Team Members
  • Unlimited Rooms
  • 256 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (White Label)
  • Screen Sharing
  • Meeting Replays
  • Video Conferencing
  • Webinar Functionality
  • Priority Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wainhouse Research, Epsilon, Sure VOiP

Integrations

Drum Web Meetings integrates with the following business systems and applications:

  • Slack
  • Box
  • Dropbox
  • Google Drive
  • Facebook
  • Instagram
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drum is a web-based platform that enables users to initiate instant web meetings from their browsers or easily join online meetings using desktop or mobile devices.

Company Email

info@thisisdrum.com

Contact No.

Company's Address

69 Middle Street
Brighton, BN1 1AL
UK

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Every time you compare various Communications Software solutions you shouldn’t only study their features list and available pricing plans. Keep in mind the software should be matching your requirements and team so the more flexible their offer the better. Check what OSes are supported by REVE Chat and Drum Web Meetings and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this may be a critical factor for many businesses.

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