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Compare Rescue by LogMeIn vs Salesforce Essentials

What is better Rescue by LogMeIn or Salesforce Essentials? To ensure that you find the most helpful and productive Help Desk Software for your business, you have to compare products available on the market. For example, here you may match Rescue by LogMeIn’s overall score of 7.4 against Salesforce Essentials’s score of 9.6. You can also evaluate their general user satisfaction: Rescue by LogMeIn (98%) vs.

Salesforce Essentials (89%). Furthermore, you can evaluate their pros and cons feature by feature, including their terms and conditions and costs. By comparing products you are sure that you select the right software for your requirements. It’s clear you must understand your particular requirements to realize which software matches those needs.

Our experts made sure to prepare reviews of all popular Help Desk Software solutions that you can find out there, but among them these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $1299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Technician Tools

  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console

Collaboration Tools

  • Internal technician collaboration
  • External technician collaboration
  • Session transfer

Tools for Managers

  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling

Customization

  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

Pricing Info

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuji Xerox, Symantec, Geek Squad, Telenor

Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.

Company Email

Contact No.

Company's Address

320 Summer Street
Boston, MA 02210

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.

Salesforce Essentials – $25/user/month (annual; $30 if monthly)

  • Up to 10 users
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social and email support
  • Save time with customer self-service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

If you continue having second thoughts about which service will perform best in your case it might be a sensible idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each app is and how wide is its online presence. For example Rescue by LogMeIn Twitter profile has currently 906 followers. At the same time Salesforce Essentials Twitter is followed by 433882 people.

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