MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Rescue by LogMeIn vs MetaCaseDesk

What is better Rescue by LogMeIn or MetaCaseDesk? Today’s corporations require the most effective Help Desk Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to examine Rescue by LogMeIn and MetaCaseDesk down to the very details of their individual functions.

You may also make use of our overall scoring values, which rate the software general quality and performance. Rescue by LogMeIn got a 7.4 score, while MetaCaseDesk has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 98% (Rescue by LogMeIn) against 100% (MetaCaseDesk). Bear in mind to select the solution that best matches your most urgent priorities, not the application with a lot of features.

As of now, the top solutions in our Help Desk Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Technician Tools

  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console

Collaboration Tools

  • Internal technician collaboration
  • External technician collaboration
  • Session transfer

Tools for Managers

  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling

Customization

  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

Pricing Info

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuji Xerox, Symantec, Geek Squad, Telenor

Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.

Company Email

Contact No.

Company's Address

320 Summer Street
Boston, MA 02210

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data

Pricing Info

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.

Company Email

info@MetaCaseDesk.com

Contact No.

Company's Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Almost as important as functionalities and client support level are pricing packages offered by Rescue by LogMeIn and MetaCaseDesk. Even though price should not be a deciding element it’s without a doubt an important thing to consider. You should expect a flexible pricing package that can be matched with your team size and painlessly scaled up if your business grows. Make sure you don’t opt for pricing plans that have extra functionalities that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can often count on discounts. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and offers a reliable overview of what it’s like to work with Rescue by LogMeIn and MetaCaseDesk.

Page last modified