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Compare Reputology vs Freshdesk

What is better Reputology or Freshdesk? Getting the most effective CRM Software for your organization is key to boosting your company’s effectiveness. In our platform, you can easily evaluate various solutions to see which one is the most suitable software for your needs. Here you can match Reputology vs. Freshdesk and check out their overall scores (7.0 vs. 9.7, respectively) and user satisfaction rating (N/A% vs. 100%, respectively).

You can even study the specifics of pricing, conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, choose the software which helps you to add/remove features and price terms to match your sales growth or lack of it.

We realize that not all businesses have the time to test dozens of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Feedback & Reviews Management Software category are: Qualtrics CX, Yotpo, SoGoSurvey.

NOAWARDS
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SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Monitoring and Listening
  • Fast Customer Engagements
  • Opportunity Finder
  • Review Monitoring
  • Customer Feedback
  • Text Analytics

Pricing Info

Reputology offers three enterprise pricing plans for businesses with varying needs and budget. Give the details a look, and select your plan:

Single Location – $25/month

  • 5 Users
  • Dashboard
  • Analytics
  • Workflow
  • Support per location

Multiple Locations – Contact For Pricing

  • Unlimited Users
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Professional Services Available

Agencies – Contact For Pricing

  • Unlimited Users and Multiple Orgs
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Whitelabeling

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hillstone Restaurant, Gold's Gym, House of Blues

Integrations

Reputology integrates with the following business systems and applications:

  • Yelp
  • Google My Business
  • Facebook
  • Hootsuite
  • Foursquare

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Reputology monitors reviews & collects feedback so that you can make your business better.

Company Email

support@reputology.com

Contact No.

Company's Address

86 Idora Avenue
San Francisco, CA 94127
USA

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as essential as functionalities and user support quality are pricing options provided by Reputology and Freshdesk. While cost should not be the only factor it’s surely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and painlessly scaled up when your team expands. You should be certain you don’t select packages that have additional features that you won’t find a use for and always try to contact with the vendor directly because big companies can usually benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and provides you with a practical overview of what it feels like to work with Reputology and Freshdesk.

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