Compare Re:Desk vs. Zendesk

Selecting the most appropriate Help Desk Software for your business is hard with a lot of functions, options, and terms to take note of. On the other hand, relying on our review platform will help you to cut down the necessary steps by displaying all main products in one location. For instance, you can compare Re:Desk and Zendesk for their functions and overall scores, in this case, 8.0 and 9.5, respectively. Similarly, you can check which product has better general user satisfaction rating: N/A% (Re:Desk) and 94% (Zendesk) to determine which product is the better option for your company. Don’t just pick the service with the most attractive price, but the one that has the best value for your money. Right now, the most significant services in our Service Desk Software category are: JIRA Service Desk, Freshservice, Samanage.
Comparison

Re:Desk

VS

Zendesk

VS

Re:Desk screenshot Zendesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

94% ?

Cost

Cost

$29.99

$25

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
Useful Links
Popular Customers

Popular Customers

Vodafone, GILT, Shopify, Groupon, Gov. UK
Company's Address

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Zendesk integrates with the following business systems and applications:

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

support@zendesk.com
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Zendesk pricing
Contact Phone

Contact Phone

+1-888-670-4887
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Ticket
Phone Live Support
Ticket Training
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Re:Desk and Zendesk were reviewed by a team of reliable SaaS experts who conducted a detailed examination of all important elements of every software. Their ultimate score was prepared using our unique SmartScore algorithm that provides an individual partial score to every component like: main features, client support, mobile device support, security, user satisfaction and market presence. We know useful features are not the only thing crucial to a company so we do our best to pay attention to all facets of a app before coming up with its final score.