Compare Re:Desk vs. Zendesk

With a wide range of features, pricing, terms, and more to compare, finding the right Help Desk Software for your company is hard. However by using our system, you can easily match the features of Re:Desk and Zendesk including their general SmartScore, respectively as: 8.0 and 9.7 for overall score and N/A% and 98% for user satisfaction. You can also evaluate them feature by feature and see which software is a better fit for your company. Don’t forget to use a trial version first before getting a plan to experience how the program can benefit you in real setting. We are aware that not all companies have the time to scrutinize a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Samanage, SysAid, Freshservice.





Re:Desk screenshot Zendesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?





Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
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Prominent Customers

Prominent Customers

Vodafone, GILT, Shopify, Groupon, Gov. UK
Types of Support

Types of Support

Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Zendesk pricing
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Company Email

Company Email
OS Supported

OS Supported

Available Languages

Available Languages

English, Russia English, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Available Features

Available Features


  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning


  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • Pre-built: Salesforce, SugarCRM
Company's Address

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
Phone No.

Phone No.

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Popular Alternatives

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If you are still having second thoughts about which product will be best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how wide is its online presence.For instance, if you analyze Re:Desk LinkedIn page you’ll find out that they are followed by 0 people. In case of Zendesk the amount of followers on their LinkedIn page is 59490.