Compare Re:Desk vs. WSDesk

Specific businesses require different types of Help Desk Software. To understand well which one suits you, think about assessing various alternatives feature by feature an taking into consideration their terms and costs. Similarly, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system. The results are: Re:Desk (8.0) vs. WSDesk (8.0) for general quality and usefulness; Re:Desk (N/A%) vs. WSDesk (N/A%) for user satisfaction rating. Check out their strong and low points and see which software is a better option for your company. An effective, simple tactic is to note down the pros and cons of both solutions side by side and check which software has more benefits. In case you you have to quickly find the optimal Service Desk Software according to our review team we recommend you examine one of these products: Freshservice, Zendesk, Samanage.
Software

Re:Desk

VS

WSDesk

VS

Re:Desk screenshot WSDesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

N/A% ?

Price

Price

$29.99

$89

Pricing Type

Pricing Type

Monthly payment Free | One-time payment
Full Review

Full Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.
Quick Links
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

WSDesk FEATURES

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore
Types of Support

Types of Support

Ticket
Ticket
Contact Phone

Contact Phone

Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business | Freelancers
Languages Supported

Languages Supported

English, Russia English
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

WSDesk integrates with the following business systems and applications:

  • WooCommerce
Prominent Clients

Prominent Clients

Contact Address

Contact Address

No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India
Contact Email

Contact Email

support@wsdesk.com
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about WSDesk pricing
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support level are pricing packages made available by Re:Desk and WSDesk. While cost should not be the sole factor it’s definitely an important thing to think about. You should try to find a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up if your company grows. You should be certain you don’t pick pricing plans that include additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can frequently benefit from special pricing. You should also try out a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with Re:Desk and WSDesk.