Compare Re:Desk vs. Vivantio Service Desk

When looking for the right Help Desk Software for your business it is suggested that you examine the characteristics, prices, and other critical information regarding the product and vendor. Here, you are able to see the parallels and disparities between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Vivantio Service Desk (overall score at 6.7 and user satisfaction at 100%). You can also look at their unique details, such as functions, plans, rates, terms and conditions, etc. What is more, read the terms thoroughly for information on extra charges, including, setup cost, separate support plan, upgrade fees, cloud storage fees, and others. Currently, the best products in our Service Desk Software category are: Samanage, SysAid, Freshservice.
Product

Re:Desk

VS

Vivantio Service Desk

VS

Re:Desk screenshot Vivantio Service Desk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Pricing

Pricing

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Useful Links
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Popular Customers

Popular Customers

Tesco Mobile, RAC, NHS, Toshiba, Porsche
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Contact Address

Contact Address

610 Sycamore Street, Suite 350
Celebration
FL 34747
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Vivantio Service Desk pricing
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Email Address

Email Address

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which app will work best in your case it may be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every app is and how big is its online presence. For example, in case of Facebook Re:Desk has 5 likes on their official page while Vivantio Service Desk profile is liked by 0 users.