Compare Re:Desk vs. Vivantio Service Desk

Various companies require different types of Help Desk Software. To learn which solution suits you, think of assessing various solutions feature by feature along with their conditions and pricing. Similarly, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: Re:Desk (8.0) vs. Vivantio Service Desk (6.7) for total quality and usefulness; Re:Desk (N/A%) vs. Vivantio Service Desk (100%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better option for your company. An effective, simple tactic is to note down the strengths and weaknesses of both applications side by side and see which solution is better. We did our best to prepare reviews of all popular Service Desk Software products available out there, but among all the ones we reviewed these three caught our special attention: Samanage, Freshservice, Zendesk.
Comparison

Re:Desk

VS

Vivantio Service Desk

VS

Re:Desk screenshot Vivantio Service Desk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

$29.99

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Useful Links
Prominent Clients

Prominent Clients

Tesco Mobile, RAC, NHS, Toshiba, Porsche
Contact Phone

Contact Phone

+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Contact Email

Contact Email

Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Vivantio Service Desk pricing
Company's Address

Company's Address

610 Sycamore Street, Suite 350
Celebration
FL 34747
Languages Supported

Languages Supported

English, Russia English, China, Germany, India, Japan
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Customer Support

Customer Support

Ticket
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test different Help Desk Software solutions you shouldn’t only analyze their features list and available pricing plans. Consider that the product should be matching your work processes and team so the more flexible their offer the better. Learn which systems are supported by Re:Desk and Vivantio Service Desk and make sure you will get mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, as this could be a critical factor for many companies.