Compare Re:Desk vs. UseResponse

With a wide range of functionalities, pricing, conditions, and more to compare, choosing the best Help Desk Software for your company is challenging. However making use of our system, it's easy to match the features of Re:Desk and UseResponse as well as their general rating, respectively as: 8.0 and 7.8 for overall score and N/A% and 100% for user satisfaction. You can also compare them feature by feature and find out which program is a more effective fit for your business. Don’t forget to ask for a demo first before subscribing to experience how the solution works in real scenarios. We did our best to prepare reviews of all popular Service Desk Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Samanage, Zendesk, Freshservice.
Comparison

Re:Desk

VS

UseResponse

VS

Re:Desk screenshot UseResponse screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Pricing

Pricing

$29.99

$10

Price Scheme

Price Scheme

Monthly payment Monthly payment | One-time payment
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Easy Links
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Customer Support

Customer Support

Ticket
Phone
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

support@useresponse.com
Languages Supported

Languages Supported

English, Russia English, China, Germany, Japan, Spain, France, Russia
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about UseResponse pricing
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards
Phone Number

Phone Number

+1-516-874-2876
Vendor's Address

Vendor's Address

412 N Main St Ste100
Buffalo, WY 82834
USA
Popular Customers

Popular Customers

Avast, Cisco, cPanel, P&G, Huawei
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter
Compare Alternatives

Compare Alternatives

Compare with BeAnywhere Support Express
Compare with Samanage
Compare with Help Scout
Compare with Freshdesk
Compare with Deskero
Compare with Zoho Desk
Compare with Teamwork Desk
Compare with HubSpot Service Hub
Compare with LANDESK Service Desk
Compare with VisionFlow
Compare with Oxygen Help Desk
Compare with Communifire
Compare with Techinline FixMe.IT
Compare with REVE Chat
Compare with Peek Pro
Compare with CrazyCall
Compare with Gigya
Compare with C2 ATOM
Compare with Usersnap
Compare with ProProfs Knowledge Base
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In the event you continue having doubts about which app will perform best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every software is and how wide is its online presence. For example, in case of Facebook Re:Desk has 5 likes on their official profile while UseResponse profile is liked by 189 users.