Compare Re:Desk vs. UseResponse

We are here to streamline the process of reviewing Help Desk Software products for you. For example, on this page you can verify the overall performance of Re:Desk (8.0) and contrast it with the overall performance of UseResponse (7.8). It's also possible to match their overall user satisfaction rating: Re:Desk (N/A%) vs. UseResponse (100%). Likewise, study their services in detail to check which product can better address your company’s requirements. Generally, any business app should allow you to quickly view the big picture, at the same time allowing you quick access to the details. We know that not all companies have the time to examine a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, Samanage, JIRA Service Desk.
Comparison

Re:Desk

VS

UseResponse

VS

Re:Desk screenshot UseResponse screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.8 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$10

Pricing Type

Pricing Type

Monthly payment Monthly payment | One-time payment
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Useful Links
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International, China, Germany, Japan, Spain, France, Russia
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
Contact Address

Contact Address

412 N Main St Ste100
Buffalo, WY 82834
USA
Popular Clients

Popular Clients

Avast, Cisco, cPanel, P&G, Huawei
Contact No.

Contact No.

+1-516-874-2876
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about UseResponse pricing
Vendor Email

Vendor Email

support@useresponse.com
Support Types

Support Types

Ticket
Phone
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both Re:Desk and UseResponse may have an excellent array of features each service may be created for a different company size. If you are analyzing various solutions you may want to focus on a company type they are meant for. Specific elements might scale up effectively for large enterprises but if you run a small or mid-sized business it’s often more sensible to refrain paying for advanced features that you might never use.