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Compare Re:Desk vs. Remedyforce

The ideal Help Desk Software is a solution that can address your company’s specific requirements. You can find which alternative works best for your company if you assess numerous products before you decide which one is the best. For instance, Re:Desk and Remedyforce are scored at 8.0 and 8.1, respectively, for total quality and performance. Similarly, Re:Desk and Remedyforce have a user satisfaction rating of N/A% and 83%, respectively, which shows the general response they get from customers. Moreover, get in touch with a regular customer of the software and solicit their opinion about the solution in question. Users who don't have much time or want a Service Desk Software suggestion from our experts might want to investigate these top choices for the current year: Freshservice, Zendesk, LiveAgent.
Product

Re:Desk

VS

Remedyforce

VS

Re:Desk screenshot Remedyforce screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

83% ?

Cost

Cost

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
Useful Links
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Contact Phone

Contact Phone

1‑855‑834‑7487
Languages Supported

Languages Supported

English, Russia English
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Remedyforce pricing
Types of Support

Types of Support

Ticket
Phone
Ticket
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow
Company Email

Company Email

Contact Address

Contact Address

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software examined on this page are only a sliver of our full Help Desk Software category and you should keep in mind that there might be more reliable solutions available. If you would like to make sure you make the optimal decision for your company we strongly urge you to compare more apps first. You may also want to consult our top 10 Help Desk Software list to find out which software are at the moment the highest-ranking ones and dominate the market.