Compare Re:Desk vs. Reamaze

Examining products to get the best Help Desk Software does not always have to be hard. On our review platform, you can easily match Re:Desk and Reamaze and quickly see their varying features. We allow you to check their uniqe benefits, supported devices, level of support, pricing, terms, and more. You may also review their overall score (8.0 for Re:Desk vs. 8.3 for Reamaze) and overall customer satisfaction level (N/A% for Re:Desk vs. 100% for Reamaze). Devote time to review your best choices and find out which one is best for your company. Likewise, you must consider the vendor’s business viability; are they reliable and will they still be on the market a few years from now? We know that not all companies have the time to try out a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, Samanage, JIRA Service Desk.
Software

Re:Desk

VS

Reamaze

VS

Re:Desk screenshot Reamaze screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Price

Price

$29.99

$20

Pricing Type

Pricing Type

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Useful Links
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

Vendor's Address

Vendor's Address

920 Saratoga Avenue Suite 213
San Jose, CA 95129
Popular Customers

Popular Customers

WeTransfer, Triangle.gs, Institchu
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, China, Germany, India, Japan
Email Address

Email Address

support@reamaze.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
Phone No.

Phone No.

(408) 520-1217
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
Available Support

Available Support

Ticket
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Reamaze pricing
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Help Desk Software will manate to cater to all the needs of a company. Though main functionalities of Re:Desk and Reamaze are important you should also carefully study the integrations provided by every service. Quote frequently your team will already be working with other types of SaaS software in your company and it’s much more beneficial to choose software that integrate well with each other. If you do that you will be able to be certain of a reliable transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one product and the other.