Compare Re:Desk vs. Reamaze

Getting the best Help Desk Software for your company is difficult with too much features, options, and offers to consider. On the other hand, using our website will make it possible for you to cut down the necessary steps by getting all major services in a single place. For instance, you can compare Re:Desk and Reamaze for their features and overall scores, namely, 8.0 and 8.3, respectively. Furthermore, you can see which software has superior general user satisfaction rating: N/A% (Re:Desk) and 100% (Reamaze) to find out which solution is the better option for your business. Don’t just pick the service with the cheapest price, but the solution that gives the most cost-effective value. We realize that not all businesses have the time to scrutinize a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Samanage, Freshservice.
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Re:Desk

VS

Reamaze

VS

Re:Desk screenshot Reamaze screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$20

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Quick Links
Vendor's Address

Vendor's Address

920 Saratoga Avenue Suite 213
San Jose, CA 95129
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Reamaze pricing
Company Email

Company Email

support@reamaze.com
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Reamaze FEATURES

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration
Languages

Languages

English, Russia English, China, Germany, India, Japan
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

Contact Phone

Contact Phone

(408) 520-1217
Popular Clients

Popular Clients

WeTransfer, Triangle.gs, Institchu
Types of Support

Types of Support

Ticket
Phone Live Support
Ticket
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect just a wide set of functionalities and adjustable pricing plans from a reliable Help Desk Software. Almost as significant as main features is a top-notch customer support. You want to ensure that if you have any questions about Re:Desk or Reamaze, or you face some problems, or perhaps you’ll need to request a certain change or functionality useful to your team you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. It’s also a major asset if you can profit from personal training or at the very least an FAQ you can use.