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Compare Re:Desk vs. nanoRep

Today’s enterprises require the top Help Desk Software product to keep on being competitive. On this page we help you with buying the right product, by allowing you to evaluate Re:Desk and nanoRep down to the very details of their individual offers. It is also possible to make use of our general scoring values, which rate the software general quality and performance. Re:Desk got a 8.0 score, while nanoRep has a score of 8.0. Likewise, you may compare their general user satisfaction rating: N/A% (Re:Desk) against 100% (nanoRep). Bear in mind to opt for the application that best addresses your most urgent priorities, not the software with the most robust features. In case you you would like to quickly find the more reliable Service Desk Software according to our experts we recommend you check out one of these products: Zendesk, LiveAgent, Freshservice.
Compare

Re:Desk

VS

nanoRep

VS

Re:Desk screenshot nanoRep screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$490

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Maximize conversion & reduce support load by providing personalized answers for every question.
Easy Links
Support Types

Support Types

Ticket
Live Support
Ticket Training
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

not listed
Types of Clients

Types of Clients

Small Business | Medium Business
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about nanoRep pricing
Prominent Clients

Prominent Clients

IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Company Email

Company Email

Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Available Languages

Available Languages

English, Russia English, Germany
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Phone Number

Phone Number

Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a software that you believe will work best for your business you shouldn’t simply focus on what professionals have to say about it. Quite frequently personal experience with the product may change, depending on specific preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable impression of how actual users of Re:Desk and nanoRep estimate their contact with the service. Our algorithm is based on complex analysis of product appearances on other websites, social media as well as blogs, so you are going to obtain a complete and reliable picture of what other users think about each solution. In this case Re:Desk got a total satisfaction rating at N/A% while for nanoRep 100% of users express they had an enjoyable experience with it.