Compare Re:Desk vs. LiveHelpNow

When you need an efficient Help Desk Software product for your company you must take time to evaluate various alternatives. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can find Re:Desk’s overall score of 8.0 and compare it against LiveHelpNow’s score of 7.3; or Re:Desk’s user satisfaction level at N/A% versus LiveHelpNow’s 98% satisfaction score. The contrast will help you find out the good and bad points of each program, and make up your mind on which one suits you requirements better. On top of the rich features, the solution that is easy to understand and use is always the better option. We are aware that not all businesses have enough time to try out a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Freshservice, Zendesk.
Product

Re:Desk

VS

LiveHelpNow

VS

Re:Desk screenshot LiveHelpNow screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

98% ?

Cost

Cost

$29.99

$21

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Types of Support

Types of Support

Ticket
Phone Live Support
Ticket Training
Languages

Languages

English, Russia English
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers
Company's Address

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business
Vendor Email

Vendor Email

Phone Number

Phone Number

1-877-LIVE-001
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about LiveHelpNow pricing
Popular Customers

Popular Customers

Southern Adventist University, California State University Fresno, NBC Sports, Dell
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which app will perform best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular each software is and how big is its online presence. For example Re:Desk Twitter account has currently 18 followers. At the same time LiveHelpNow Twitter is followed by 1302 people.