Compare Re:Desk vs. LiveHelpNow

Buying the best Help Desk Software for your company is key to improving your company’s productivity. In our platform, you can easily review a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Re:Desk vs. LiveHelpNow and check their overall scores (8.0 vs. 7.3, respectively) and user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can study the details of costs, conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. In general, choose the software which helps you to add/remove features and subscription plan to address your sales growth or lack of it. At this time, the leading products in our Service Desk Software category are: Freshservice, Samanage, SysAid.
Product

Re:Desk

VS

LiveHelpNow

VS

Re:Desk screenshot LiveHelpNow screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Cost

Cost

$29.99

$21

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Quick Links
Popular Customers

Popular Customers

Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about LiveHelpNow pricing
Contact Email

Contact Email

Types of Support

Types of Support

Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

520 Evan St, Suite #2, Bethlehem, PA 18015
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Business Size

Business Size

Small Business | Medium Business Small Business | Medium Business
Contact Phone

Contact Phone

1-877-LIVE-001
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

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QUICK LINKS

QUICK LINKS

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All the data, information and opinions that we provided in this analysis were gathered from official vendor pages, promotional materials available online, actual experience from real customers as well as our individual hands-on use of each product by a professional reviewer. We put a lot of effort to extensively study every service, therefore we not only examine it internally, but we also compare our observations with experiences of other people from the B2B community.