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Compare Re:Desk vs. Jira Service Desk

Getting the best Help Desk Software product is all about comparing different solutions and figuring out the top software for your specific needs. Our proprietary system provides you with a quick look at the general rating of Re:Desk and JIRA Service Desk. For all round quality and performance, Re:Desk scored 8.0, while JIRA Service Desk scored 8.8. On the other hand, for user satisfaction, Re:Desk earned N/A%, while JIRA Service Desk earned 96%. Below you can also verify their functions, terms, plans, etc. to find out which software will be more appropriate for your needs. One critical element to evaluate is whether the app can enable and disable limitations on various types of users to secure any sensitive corporate data. We are aware that not all businesses have the time to scrutinize dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
Product

Re:Desk

VS

Jira Service Desk

VS

Re:Desk screenshot Jira Service Desk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

96% ?

Cost

Cost

$29.99

$10

Pricing Model

Pricing Model

Monthly payment Monthly payment | One-time payment | Annual Subscription | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
Easy Links
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Jira Service Desk FEATURES

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning
Company Email

Company Email

sales@atlassian.com
Available Languages

Available Languages

English, Russia English
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Jira Service Desk pricing
Company's Address

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia
Types of Support

Types of Support

Ticket
Phone
Ticket Training
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity
Prominent Customers

Prominent Customers

The Daily Telegraph, Twitter, NASA
Contact Phone

Contact Phone

+61 2 9262 1443
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will work best in your case it might be a sound idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each service is and how big is its online presence.For instance, if you analyze Re:Desk LinkedIn page you’ll find out that they are followed by 0 people. In case of JIRA Service Desk the number of followers on their LinkedIn page is 240.