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Compare Re:Desk vs. Issuetrak

We are here to streamline the process of contrasting Help Desk Software products for you. For example, on this page you can verify the overall performance of Re:Desk (8.0) and contrast it with the overall performance of Issuetrak (8.5). It's also possible to match their overall user satisfaction rating: Re:Desk (N/A%) vs. Issuetrak (100%). Furthermore, research their functions in detail to find out which product can better address your company’s requirements. In general, any business solution must let you to immediately view the big picture, at the same time allowing you quick access to the details. At this time, the top products in our Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
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Re:Desk

VS

Issuetrak

VS

Re:Desk screenshot Issuetrak screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$20

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Easy Links
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Issuetrak FEATURES

  • Workflow & Task Management
  • Email Notifications
  • Installation & Upgrades
  • Dashboard
  • My Issues
  • Knowledge Base
  • Site Appearance
  • Site References
  • Issue, User, and Organizer Fields
  • Web-based Access
  • Self-Registration
  • Report Writer
  • Searches and Saved Searches
Prominent Clients

Prominent Clients

Pepsi, 3M, Verizon, Philips, UPS, Canon
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

249 Central Park Avenue
Virginia Beach, Virginia 23462
Contact No.

Contact No.

+1 866.477.838
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.

Cloud based plans:

  • Support Model: $100/month per agent
  • Productivity Model: $20/month per user

Premise based plans:

  • Support Model: $850 per agent
  • Productivity Model: $170 per user

 

Languages Supported

Languages Supported

English, Russia English
Email Address

Email Address

info@issuetrak.com
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

No information available.

Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Issuetrak pricing
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QUICK LINKS

QUICK LINKS

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Both Re:Desk and Issuetrak were evaluated by a panel of independent B2B experts who carried out a full examination of all crucial aspects of every service. Their final rating was calculated with unique SmartScore system which provides a separate partial score to each element including: main features, client support, mobile device support, security, user satisfaction as well as media presence. We know useful features are not the only factor crucial to a company so we make sure we pay attention to all aspects of a service before giving it a final rating.