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Compare Re:Desk vs. HP Service Manager

A great way to choose the right Help Desk Software product for your firm is to cross-check the solutions against each other. Here you can compare Re:Desk and HP Service Manager and see their functions compared in detail to help you decide on which one is the superior product. Also, you can review their overall ratings, including: overall score (Re:Desk: 8.0 vs. HP Service Manager: 8.3) and user satisfaction (Re:Desk: N/A% vs. HP Service Manager: 84%). Examine their differences and similarities and see which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next couple of years? People who are pressed for time or want a Service Desk Software recommendation from our team might want to examine these top choices for the current year: Freshservice, LiveAgent, Zendesk.
Comparison

Re:Desk

VS

HP Service Manager

VS

Re:Desk screenshot HP Service Manager screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

84% ?

Price

Price

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Quick Links
Types of Support

Types of Support

Ticket
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about HP Service Manager pricing
Languages Supported

Languages Supported

English, Russia English
Company's Address

Company's Address

3000 Hanover St.
Palo Alto
California
94304-1112
United States
Contact Phone

Contact Phone

+1-800-633-3600
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • IBM RTC
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics
Vendor Email

Vendor Email

Prominent Customers

Prominent Customers

Tunisie Electronique, HEMIT, University of Pretoria
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

HP Service Manager FEATURES

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

Types of Clients

Types of Clients

Small Business | Medium Business Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Re:Desk and HP Service Manager with each other. Even though specific functionalities, cost and customer experience are all important and should be included when making a final choice, you should also pay attention to the recognition and awards merited by each service. In many cases a less dominant software may turn out to be an amazing choice that was distinguished with B2B awards such as our Great User Experience Award which shows that despite limited market presence it’s a worthy rival to the apps that dominate the market.