Compare Re:Desk vs. HelpOnClick

With different features, pricing, details, and more to evaluate, determining the best Help Desk Software for your firm is tough. But by working with our system, it is simple to match the features of Re:Desk and HelpOnClick together with their general score, respectively as: 8.0 and 8.4 for overall score and N/A% and 100% for user satisfaction. You can also assess them feature by feature and find out which software is a more suitable fit for your business. Remember to ask for a free trial first before opting in for a plan to see how the software can benefit you in practical situations. Users who want to save some time or would like to get a Service Desk Software suggestion from our team may want to examine these top choices for the current year: Freshservice, Zendesk, Samanage.
Product

Re:Desk

VS

HelpOnClick

VS

Re:Desk screenshot HelpOnClick screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

$29.99

$19

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Easy Links
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about HelpOnClick pricing
Email Address

Email Address

support@helponclick.com
Customer Support

Customer Support

Ticket
Phone Live Support
Ticket
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Prominent Clients

Prominent Clients

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included
Contact No.

Contact No.

+1 (408) 6002671
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business | Freelancers
Contact Address

Contact Address

HelpOnClick LLC, San Jose, CA, United States
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English, Russia English
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which product will work best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are usually a sign of how popular every software is and how wide is its online presence.For example, if you check Re:Desk LinkedIn page you’ll find out that they are followed by 0 users. In case of HelpOnClick the volume of followers on their LinkedIn page is 0.