Compare Re:Desk vs. HelpOnClick

Finding the appropriate Help Desk Software product is as easy as contrasting the good and weaker functionalities and terms offered by Re:Desk and HelpOnClick. Here it's also possible to match their general scores: 8.0 for Re:Desk vs. 8.4 for HelpOnClick. Or you can verify their general user satisfaction rating, N/A% for Re:Desk vs. 100% for HelpOnClick. We suggest that you spend some time to review their unique features and figure out which one is the better option for your business. Likewise, keep in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual software for a global team or a mobile platform to help you work in the field. We are aware that not all people have the time to try out dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, JIRA Service Desk.
Software

Re:Desk

VS

HelpOnClick

VS

Re:Desk screenshot HelpOnClick screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Pricing

Pricing

$29.99

$19

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Useful Links
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, Germany
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about HelpOnClick pricing
Available Support

Available Support

Ticket
Phone Live Support
Ticket
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1 (408) 6002671
Company's Address

Company's Address

HelpOnClick LLC, San Jose, CA, United States
Email Address

Email Address

support@helponclick.com
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included
Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Popular Customers

Popular Customers

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both Re:Desk and HelpOnClick may provide a reliable set of features each product could be aimed at a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are meant for. Some elements could scale up well for big enterprises but if you have a small or mid-sized company it’s frequently better to stay away from paying for complex features that you may never have a chance to use.