Compare Re:Desk vs. Helpdesk Pilot

When choosing the appropriate Help Desk Software for your business it is recommended that you evaluate the features, prices, and other critical info regarding the product and vendor. Here, you are able to see the similarities and differences between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). You may also look at their particulars elements, for example features, plans, pricing, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, disk space fees, and others. We did our best to prepare reviews of all popular Service Desk Software products offered on the market, but among them these three caught our special attention: JIRA Service Desk, Samanage, Freshservice.
Comparison

Re:Desk

VS

Helpdesk Pilot

VS

Re:Desk screenshot Helpdesk Pilot screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

99% ?

Cost

Cost

$29.99

$895

Price Scheme

Price Scheme

Monthly payment Annual Subscription
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Great for Customer Support and IT Help Desk Management.
Useful Links
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports
Popular Customers

Popular Customers

Verizon, Capgemini, Swarco
Phone Number

Phone Number

1-917-720-3199
Business Size

Business Size

Small Business | Medium Business Small Business | Medium Business
Support Types

Support Types

Ticket
Phone
Training
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, Canada, Europe
Contact Email

Contact Email

support@helpdeskpilot.com
Contact Address

Contact Address

Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Helpdesk Pilot pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both Re:Desk and Helpdesk Pilot may provide an excellent array of features every software could be aimed at a different business size. If you are studying different apps you should focus on a company type they are catering to. Certain features might scale up efficiently for large enterprises but if you run a small or mid-sized company it’s often better to avoid paying for customized functionalities that you might never actually use.