Compare Helpdesk Pilot vs. Re:DeskWhen choosing the appropriate Help Desk Software for your business it is recommended that you evaluate the features, prices, and other critical info regarding the product and vendor. Here, you are able to see the similarities and differences between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). You may also look at their particulars elements, for example features, plans, pricing, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, disk space fees, and others. Users who want to save some time or need a Service Desk Software suggestion from our team might want to take a look at these top choices for the current year: Samanage, JIRA Service Desk, Freshservice.
|Annual Subscription||Monthly payment|
Great for Customer Support and IT Help Desk Management.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
|Verizon, Capgemini, Swarco|
|Small Business | Medium Business||Small Business | Medium Business|
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
The tool integrates with a lot of platforms, including:
Re:Desk integrates with the following business systems and applications:
|USA, Canada, Europe||USA, UK, Canada, International, Russia|
|Learn more about Helpdesk Pilot pricing||Learn more about Re:Desk pricing|
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You should keep in mind that even though both Re:Desk and Helpdesk Pilot may provide an excellent array of features every software could be aimed at a different business size. If you are studying different apps you should focus on a company type they are catering to. Certain features might scale up efficiently for large enterprises but if you run a small or mid-sized company it’s often better to avoid paying for customized functionalities that you might never actually use.