Compare Re:Desk vs. Helpdesk Pilot

It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Re:Desk received 8.0 points, while Helpdesk Pilot gained 7.2 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while Helpdesk Pilot scored 99%. Information regarding their characteristics, tools, supported platforms, customer service, and more are provided below to help you get a more accurate comparison. Don’t forget to get only the features that you need to avoid wasting money for tools that are unnecessary. If you want to quickly identify the more reliable Service Desk Software according to our experts we recommend you try out the following services: Freshservice, Samanage, Zendesk.
Compare

Re:Desk

VS

Helpdesk Pilot

VS

Re:Desk screenshot Helpdesk Pilot screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

99% ?

Price

Price

$29.99

$895

Price Scheme

Price Scheme

Monthly payment Annual Subscription
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Great for Customer Support and IT Help Desk Management.
Useful Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Vendor Email

Vendor Email

support@helpdeskpilot.com
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Helpdesk Pilot pricing
Types of Support

Types of Support

Ticket
Phone
Training
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
Prominent Clients

Prominent Clients

Verizon, Capgemini, Swarco
Contact No.

Contact No.

1-917-720-3199
Contact Address

Contact Address

List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English, Russia English, Europe
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services examined on this page are merely a small part of our complete Help Desk Software category and you should keep in mind that there could be more reliable alternatives available. If you want to guarantee you make the wisest choice for your team we strongly suggest that you compare more services first. It may also be a good idea to check out our top 10 Help Desk Software ranking to learn which products are in the current year the highest-rated ones and leaders in the market.