Compare Re:Desk vs. Helpdesk PilotWhen choosing the appropriate Help Desk Software for your business it is recommended that you evaluate the features, prices, and other critical info regarding the product and vendor. Here, you are able to see the similarities and differences between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%). You may also look at their particulars elements, for example features, plans, pricing, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, disk space fees, and others. We did our best to prepare reviews of all popular Service Desk Software products offered on the market, but among them these three caught our special attention: JIRA Service Desk, Samanage, Freshservice.
|Monthly payment||Annual Subscription|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Great for Customer Support and IT Help Desk Management.
|Verizon, Capgemini, Swarco|
|Small Business | Medium Business||Small Business | Medium Business|
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Re:Desk integrates with the following business systems and applications:
The tool integrates with a lot of platforms, including:
|USA, UK, Canada, International, Russia||USA, Canada, Europe|
|Learn more about Re:Desk pricing||Learn more about Helpdesk Pilot pricing|
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You should keep in mind that even though both Re:Desk and Helpdesk Pilot may provide an excellent array of features every software could be aimed at a different business size. If you are studying different apps you should focus on a company type they are catering to. Certain features might scale up efficiently for large enterprises but if you run a small or mid-sized company it’s often better to avoid paying for customized functionalities that you might never actually use.