Compare Re:Desk vs. Help Scout

There is a wide range of Help Desk Software products available for businesses today. The ideal way to find out which app fits your needs best is to check them side by side. As an example, here you can compare Re:Desk and Help Scout for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can examine their features and pricing conditions along with other helpful details below. When matching products make sure to analyze their corresponding features and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to evaluate other issues such as security, backup, ease-of-use, and helpdesk support. We did our best to review all popular Service Desk Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshservice.
Compare

Re:Desk

VS

Help Scout

VS

Re:Desk screenshot Help Scout screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Pricing

Pricing

$29.99

$15

Pricing Type

Pricing Type

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Easy Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business | Freelancers
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Prominent Customers

Prominent Customers

Trello, GrubHub, Basecamp, Treehouse
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
Languages

Languages

English, Russia English
Phone No.

Phone No.

Contact Email

Contact Email

Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions
Customer Support

Customer Support

Ticket
Ticket
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Help Scout pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as features and user support responsiveness are pricing packages given by Re:Desk and Help Scout. While pricing should not be a deciding factor it’s surely an important thing to consider. You should look for a flexible pricing plan that can be adjusted to your business size and painlessly scaled up every time your team expands. Make sure you don’t pick pricing plans that include extra features that you won’t use and always make an effort to contact with the vendor directly as big companies can usually count on discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and offers a reliable overview of what it’s like to work with Re:Desk and Help Scout.