Compare Re:Desk vs. Help Scout

Various firms want different types of Help Desk Software. To understand well which service suits you, consider comparing various solutions feature by feature an taking into consideration their terms and pricing. Similarly, you may get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Re:Desk (8.0) vs. Help Scout (9.0) for total quality and performance; Re:Desk (N/A%) vs. Help Scout (98%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. One simple but effective way is to write the pros and cons of both applications side by side and check which solution is better. In the event you would like to quickly find the top Service Desk Software according to our experts we recommend you check out these solutions: JIRA Service Desk, Samanage, Freshservice.
Software

Re:Desk

VS

Help Scout

VS

Re:Desk screenshot Help Scout screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

98% ?

Cost

Cost

$29.99

$15

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Quick Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Contact No.

Contact No.

Prominent Customers

Prominent Customers

Trello, GrubHub, Basecamp, Treehouse
Customer Support

Customer Support

Ticket
Ticket
Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Contact Email

Contact Email

Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Help Scout pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and user support level are pricing packages given by Re:Desk and Help Scout. While price should not be the only aspect it’s surely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your company grows. Make sure you don’t choose packages that have complex functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently count on discounts. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and offers a solid overview of what it feels like to work with Re:Desk and Help Scout.