Compare Re:Desk vs. Help ScoutVarious firms want different types of Help Desk Software. To understand well which service suits you, consider comparing various solutions feature by feature an taking into consideration their terms and pricing. Similarly, you may get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Re:Desk (8.0) vs. Help Scout (9.0) for total quality and performance; Re:Desk (N/A%) vs. Help Scout (98%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. One simple but effective way is to write the pros and cons of both applications side by side and check which solution is better. We did our best to prepare reviews of all popular Service Desk Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, JIRA Service Desk.
|Monthly payment||Free | Monthly payment|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
|List of Features|
List of Features
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
|Trello, GrubHub, Basecamp, Treehouse|
|Small Business | Medium Business||Small Business | Medium Business | Freelancers|
Re:Desk integrates with the following business systems and applications:
Help Scout supports integrations with the following business systems and applications:
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:
Standard – $20/month
Plus – $40/month
|USA, UK, Canada, International, Russia||USA, UK, Canada, International|
|Learn more about Re:Desk pricing||Learn more about Help Scout pricing|
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Almost as crucial as functionalities and user support level are pricing packages given by Re:Desk and Help Scout. While price should not be the only aspect it’s surely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your company grows. Make sure you don’t choose packages that have complex functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently count on discounts. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and offers a solid overview of what it feels like to work with Re:Desk and Help Scout.