Compare Re:Desk vs. Help ScoutThere is a wide range of Help Desk Software products available for businesses today. The ideal way to find out which app fits your needs best is to check them side by side. As an example, here you can compare Re:Desk and Help Scout for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can examine their features and pricing conditions along with other helpful details below. When matching products make sure to analyze their corresponding features and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to evaluate other issues such as security, backup, ease-of-use, and helpdesk support. We did our best to review all popular Service Desk Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshservice.
|Monthly payment||Monthly payment|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
|Types of Clients|
Types of Clients
|Small Business | Medium Business||Small Business | Medium Business | Freelancers|
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
|Trello, GrubHub, Basecamp, Treehouse|
Re:Desk integrates with the following business systems and applications:
Help Scout supports integrations with the following business systems and applications:
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
|Learn more about Re:Desk pricing||Learn more about Help Scout pricing|
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Almost as important as features and user support responsiveness are pricing packages given by Re:Desk and Help Scout. While pricing should not be a deciding factor it’s surely an important thing to consider. You should look for a flexible pricing plan that can be adjusted to your business size and painlessly scaled up every time your team expands. Make sure you don’t pick pricing plans that include extra features that you won’t use and always make an effort to contact with the vendor directly as big companies can usually count on discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and offers a reliable overview of what it’s like to work with Re:Desk and Help Scout.