Compare Re:Desk vs. HappyFox

If you need an efficient Help Desk Software product for your organization you should take time to examine different options. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can check Re:Desk’s overall score of 8.0 and compare it against HappyFox’s score of 8.8; or Re:Desk’s user satisfaction level at N/A% versus HappyFox’s 98% satisfaction score. The contrast will allow you to see the pros and cons of each application, and make up your mind on which one suits you requirements better. Aside from the main features, the software that is easy to understand and use is always the better choice. People who don't have much time or would like to get a Service Desk Software suggestion from our team may want to investigate these top choices for this year: Samanage, Freshservice, Zendesk.
Software

Re:Desk

VS

HappyFox

VS

Re:Desk screenshot HappyFox screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?

Price

Price

$29.99

$29

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.
Easy Links
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about HappyFox pricing
Vendor Email

Vendor Email

support@happyfox.com
Prominent Clients

Prominent Clients

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Ticket
Phone Live Support
Ticket
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

HappyFox FEATURES

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices
Languages

Languages

English, Russia English, China, Germany, India, Japan
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

Contact No.

Contact No.

1-949-535-2220
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise
Company's Address

Company's Address

24, Executive Park, Suite 230, Irvine CA 92614, United States
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QUICK LINKS

QUICK LINKS

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If you continue having doubts about which product will perform best in your case it may be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular a given app is and how wide is its online presence.For example, if you look at Re:Desk LinkedIn page you’ll see that they are followed by 0 people. In case of HappyFox the volume of followers on their LinkedIn page is 0.