Compare Re:Desk vs. HappyFox

With different functions, pricing, details, and more to evaluate, choosing the best Help Desk Software for your company is tough. But by using our system, you can easily match the features of Re:Desk and HappyFox as well as their general rating, respectively as: 8.0 and 8.8 for overall score and N/A% and 98% for user satisfaction. You can also evaluate them feature by feature and find out which application is a better fit for your business. Don’t forget to get a demo first before subscribing to experience how the program works in real setting. Right now, the leading services in our Service Desk Software category are: JIRA Service Desk, Samanage, Freshservice.
Comparison

Re:Desk

VS

HappyFox

VS

Re:Desk screenshot HappyFox screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Pricing

Pricing

$29.99

$19

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly.
Useful Links
Contact No.

Contact No.

1-949-535-2220
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, China, Germany, India, Japan
Popular Clients

Popular Clients

Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Contact Email

Contact Email

support@happyfox.com
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

HappyFox FEATURES

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices
Contact Address

Contact Address

24, Executive Park, Suite 230, Irvine CA 92614, United States
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Ticket
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about HappyFox pricing
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

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QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a broad array of features and adjustable pricing packages from a popular Help Desk Software. Almost as essential as key features is a quality customer support. You want to guarantee that in a situation where you have any questions about Re:Desk or HappyFox, or you face some problems, or maybe you’ll want to request a certain change or feature useful to your team you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. It’s also a significant advantage if you can enjoy personal training or at least an FAQ you can use.