Compare Re:Desk vs. Groove

It’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Re:Desk earned 8.0 points, while Groove earned 7.0 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while Groove scored 98%. Specifics of their characteristics, tools, supported platforms, customer support, etc. are available below to help you get a more accurate analysis. Keep in mind to choose only the features your company needs so you don’t waste cash for functions that are unnecessary. We did our best to review all popular Service Desk Software products available out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, SysAid.





Re:Desk screenshot Groove screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

98% ?





Pricing Model

Pricing Model

Monthly payment Freemium | Monthly payment
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Everything you need to deliver awesome, personal customer service.
Quick Links
Devices Supported

Devices Supported

Popular Customers

Popular Customers, TravelPony, AppFigures
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Vendor's Address

Vendor's Address

449 Thames Street Newport, RI 02840 United States
Available Languages

Available Languages

English, Russia English
Contact Phone

Contact Phone

48 587415949
Customer Support

Customer Support

Ticket Training
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Groove pricing
Client Types

Client Types

Small Business | Medium Business Small Business | Medium Business
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Vendor Email

Vendor Email

Available Features

Available Features


  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
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Popular Alternatives

Popular Alternatives



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Almost as essential as functionalities and user support responsiveness are pricing options made available by Re:Desk and Groove. Even though cost should not be the only aspect it’s definitely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up when your company expands. Make sure you don’t select plans that include complex tools that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and gives you a reliable overview of what it feels like to work with Re:Desk and Groove.