Compare Re:Desk vs. GrooveIt’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Re:Desk earned 8.0 points, while Groove earned 7.0 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while Groove scored 98%. Specifics of their characteristics, tools, supported platforms, customer support, etc. are available below to help you get a more accurate analysis. Keep in mind to choose only the features your company needs so you don’t waste cash for functions that are unnecessary. We did our best to review all popular Service Desk Software products available out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshservice, SysAid.
|Monthly payment||Freemium | Monthly payment|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Everything you need to deliver awesome, personal customer service.
|Inbound.org, TravelPony, AppFigures|
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
Groove Free includes:
Groove Plus ($15 per month) includes:
|449 Thames Street Newport, RI 02840 United States|
|Learn more about Re:Desk pricing||Learn more about Groove pricing|
|Small Business | Medium Business||Small Business | Medium Business|
Re:Desk integrates with the following business systems and applications:
Third-party help desk integrations:
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Almost as essential as functionalities and user support responsiveness are pricing options made available by Re:Desk and Groove. Even though cost should not be the only aspect it’s definitely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up when your company expands. Make sure you don’t select plans that include complex tools that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and gives you a reliable overview of what it feels like to work with Re:Desk and Groove.