Compare Re:Desk vs. Groove

Different organizations want different types of Help Desk Software. To find out which solution meets your needs, consider reviewing various alternatives feature by feature including their terms and costs. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Re:Desk (8.0) vs. Groove (7.0) for general quality and usefulness; Re:Desk (N/A%) vs. Groove (98%) for user satisfaction rating. Analyze their high and low points and decide which software is a better choice for your company. One simple but effective tactic is to write the pros and cons of both services side by side and see which app is better. We know that not all people have enough time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Freshservice, JIRA Service Desk.
Comparison

Re:Desk

VS

Groove

VS

Re:Desk screenshot Groove screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Cost

Cost

$29.99

$15

Price Scheme

Price Scheme

Monthly payment Freemium | Monthly payment
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Everything you need to deliver awesome, personal customer service.
Quick Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business
Email Address

Email Address

Customer Support

Customer Support

Ticket
Phone
Ticket Training
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Inbound.org, TravelPony, AppFigures
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada
Company's Address

Company's Address

449 Thames Street Newport, RI 02840 United States
Phone No.

Phone No.

48 587415949
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Groove pricing
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you choose a solution that you think will work best for your company you shouldn’t just focus on what professionals have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a reliable impression of how actual users of Re:Desk and Groove evaluate their contact with the app. Our algorithm is built around detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and reliable landscape of what other people think about every app. In this example Re:Desk has a total satisfaction rating at N/A% while for Groove 98% of users claim they had a positive experience with it.