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Compare Re:Desk vs. DeskPRO

It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Re:Desk received 8.0 points, while DeskPRO received 7.3 points. At the same time, for user satisfaction, Re:Desk scored N/A%, while DeskPRO scored 98%. Information regarding their functions, tools, supported platforms, customer support, and more are given below to give you a more accurate assessment. Remember to purchase only the tools your business requires so you don’t waste resources for tools which are redundant. Users who don't have much time or need a Service Desk Software suggestion from our experts might want to investigate these top choices for the current year: LiveAgent, Freshservice, Zendesk.
Compare

Re:Desk

VS

DeskPRO

VS

Re:Desk screenshot DeskPRO screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Price

Price

$29.99

$30

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Useful Links
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

DeskPro offers two pricing options for their customers:

DeskPRO in the Cloud: $30 per agent per month

  • All features included
  • Automatic Updates
  • 30-second setup
  • No contracts and termination fees
  • Readily upgradeable to DeskPRO Download

DeskPRO Download: $600 per year per 5 agents

  • Install and run DeskPRO in your own infrastructure
  • Support included in price
  • Full, unencrypted source code (PHP)
  • Annual billing; lower software cost
  • One click (free) software upgrades
  • Can migrate to DeskPRO Cloud
  • Add more agents without penalty
  • Run separate test installation
  • Run on an intranet
  • No reliance on 3rd party hosting
  • Full control over data
Company Email

Company Email

hello@deskpro.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

DeskPRO supports integrations with the following business systems and applications:

  • JIRA
  • Highrise
  • Salesforce
  • HipChat
  • Magento
  • Microsoft Translator
  • Active Directory
  • LDAP
  • SAML
  • OneLogin
  • Okta
  • Google+
  • Facebook
  • Twitter
  • eZ Publish
  • Twilio
  • Clickatell
  • phpBB
  • Joomla
  • vBulletin
  • Xenforo
  • Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Contact Phone

Contact Phone

(+1) 1-888-DESKPRO
Popular Customers

Popular Customers

Xerox, Mariner Software, Pure Digital Radios
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

DeskPRO FEATURES

  • Email to Ticket Conversion
  • Ticket Form Builder
  • Departments
  • Custom Fields
  • Agent Ticket Notes
  • Ticket Triggers
  • Ticket Escalations
  • Ticket Logs
  • Quick Search
  • Ticket Macros
  • Mass Actions
  • Drag and Drop Attachments
  • Ticket Tasks
  • Labels
  • Agent Teams
  • CC’ed Users
  • Ticket Merge
  • Ticket Flags
  • Quick Grouping
  • Ticket Filters
  • Table View / CSV Export
  • Customizable Views
  • Agent Email Reply
  • Text Snippets
  • Print & PDF
  • Agent Create Ticket
  • Google Apps Integration
  • Knowledgebase Categorisation
  • Comments
  • Pro Active Search
  • Revision History
  • Search Engine Optimization (SEO)
  • Content Validation
  • WYSIWYG Editor
  • Search
  • Glossary
  • News
  • Downloads
  • Draft Content
  • Related Content
  • Live Chat
  • Feedback
  • Branding
  • Reporting
  • Cloud or Self Host
  • Integrate and SS)
  • Teamwork
  • CRM
  • Multilingual
  • Support
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about DeskPRO pricing
Languages

Languages

English, Russia English
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which service will work best for your company it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular a given service is and how wide is its online presence.For example, if you check Re:Desk LinkedIn account you’ll learn that they are followed by 0 users. In case of DeskPRO the number of followers on their LinkedIn page is 33.