Compare Re:Desk vs. CustomerICare

If you’re getting a hard time picking the right Help Desk Software product for your company, it’s a good idea to compare the available software and see which one offers more positive aspects. For example, here you can examine Re:Desk (overall score: 8.0; user rating: N/A%) vs. CustomerICare (overall score: 7.0; user rating: 85%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Having a clear table to compare their features will significantly boost the likelihood of obtaining the best product for your company. Pay attention to other aspects of the software like intuitiveness, flexibility, scalability, and pricing terms. At the moment, the top solutions in our Service Desk Software category are: Freshservice, Samanage, JIRA Service Desk.
Software

Re:Desk

VS

CustomerICare

VS

Re:Desk screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

85% ?

Cost

Cost

$29.99

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia International
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone No.

Phone No.

8943048148
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Email

Contact Email

sales@customericare.com
Support Types

Support Types

Ticket
Phone Live Support
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should note that while both Re:Desk and CustomerICare may have an outstanding set of features each service may be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business size they are meant for. Some functionalities could scale up well for big enterprises but if you run a small or mid-sized business it’s often better to refrain paying for advanced features that you might never have a chance to use.