Compare CustomerICare vs. Re:Desk

If you’re getting a hard time picking the right Help Desk Software product for your company, it’s a good idea to compare the available software and see which one offers more positive aspects. For example, here you can examine Re:Desk (overall score: 8.0; user rating: N/A%) vs. CustomerICare (overall score: 7.0; user rating: 85%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Having a clear table to compare their features will significantly boost the likelihood of obtaining the best product for your company. Pay attention to other aspects of the software like intuitiveness, flexibility, scalability, and pricing terms. People who don't have much time or need a Service Desk Software recommendation from our experts might want to investigate these top choices for the current year: Freshservice, Samanage, JIRA Service Desk.
Software

CustomerICare

VS

Re:Desk

VS

CustomerICare screenshot Re:Desk screenshot
Pricing Page

Our Score

Our Score

7.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

N/A% ?

Cost

Cost

$22

$29.99

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Useful Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages Supported

Languages Supported

International USA, UK, Canada, International, Russia
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Re:Desk pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

8943048148
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Contact Email

Contact Email

sales@customericare.com
Support Types

Support Types

Phone Live Support
Ticket
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Compare Alternatives

Compare Alternatives

Compare with AgentDrive
Compare with HelpOnClick
Compare with SalesforceIQ
Compare with FocalScope
Compare with LiveChat
Compare with BookSteam
Compare with Maximizer CRM
Compare with PhoneBurner
Compare with ClickDesk
Compare with Capsule CRM
Compare with Oxygen Help Desk
Compare with VisionFlow
Compare with Corvisa Contact Center
Compare with RumbleTalk
Compare with BeAnywhere Support Express
Compare with HappyFox
Compare with DeskPRO
Compare with HP Service Manager
Compare with Salesforce Service Cloud
Compare with LANDESK Service Desk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should note that while both Re:Desk and CustomerICare may have an outstanding set of features each service may be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business size they are meant for. Some functionalities could scale up well for big enterprises but if you run a small or mid-sized business it’s often better to refrain paying for advanced features that you might never have a chance to use.