Compare Re:Desk vs. CA Service Desk Manager

Selecting the best Help Desk Software for your business is not that easy with so many functions, options, and terms to check. On the other hand, using our review directory will help you to streamline the selection process by displaying all main solutions in a single place. As an illustration, you can match Re:Desk and CA Service Desk Manager for their functions and overall scores, namely, 8.0 and 8.5, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: N/A% (Re:Desk) and 99% (CA Service Desk Manager) to determine which one is the better choice for your business. Don’t simply choose the service with the cheapest price, but the solution that offers the best value for your money. Those of you who don't have much time or want a Service Desk Software recommendation from our team may want to investigate these top choices for this year: JIRA Service Desk, Freshservice, Samanage.
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Re:Desk

VS

CA Service Desk Manager

VS

Re:Desk screenshot CA Service Desk Manager screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

99% ?

Pricing

Pricing

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Complete Review

Complete Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A complete set of support and service functionalities, including service requests, change, incident, knowledge, and configuration management.
Quick Links
Popular Customers

Popular Customers

Acciona, Alaska Airlines, BDP International
Available Languages

Available Languages

USA, UK, Canada, International, Russia International
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about CA Service Desk Manager pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Web-based
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Company's Address

Company's Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022
Customer Types

Customer Types

Small Business | Medium Business Large Enterprises | Medium Business
Phone No.

Phone No.

1-800-225-5224
Email Address

Email Address

Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both Re:Desk and CA Service Desk Manager may offer an excellent range of features each solution might be created for a different business size. If you are comparing features you should pay attention to a company type they are catering to. Certain functionalities could scale up well for big enterprises but if you run a small or medium business it’s often more sensible to refrain paying for customized features that you may never actually use.