Compare Re:Desk vs. CA Service Desk Manager

There are lots of Help Desk Software products in the market today. The simplest way to find out which app fits your needs best is to compare them side by side. For instance, here you can examine Re:Desk and CA Service Desk Manager for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (N/A% vs. 99%, respectively). You can even compare their capabilities and pricing conditions and other helpful information below. When matching products make sure you examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. What is more remember to evaluate non-core features including security, backup, usability, and customer service. Right now, the best solutions in our Service Desk Software category are: Zendesk, Freshservice, Samanage.
Software

Re:Desk

VS

CA Service Desk Manager

VS

Re:Desk screenshot CA Service Desk Manager screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

99% ?

Pricing

Pricing

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Easy Links
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

Company's Address

Company's Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022
Customer Support

Customer Support

Ticket
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction
Languages Supported

Languages Supported

English, Russia English
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Web-based
Customer Types

Customer Types

Small Business | Medium Business Large Enterprises | Medium Business
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes
Contact Email

Contact Email

Prominent Clients

Prominent Clients

Acciona, Alaska Airlines, BDP International
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about CA Service Desk Manager pricing
Phone No.

Phone No.

1-800-225-5224
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software analyzed on this page are only a sliver of our full Help Desk Software category and you should remember that there might be more reliable services available. If you would like to make sure you make the best possible choice for your business we definitely encourage you to compare more apps first. You can also consider to consult our top 10 Help Desk Software list to see which solutions are in the current year the best ones and dominate the market.