Compare Re:Desk vs. BMC Remedy 9

You have such a huge number of Help Desk Software options in today’s market that picking the right product can be confusing. On our comparison page, you can actually compare the features, pricing terms, available plans, and more details of Re:Desk and BMC Remedy 9. You can examine their score (8.0 for Re:Desk vs. 8.3 for BMC Remedy 9) and user satisfaction level (N/A% for Re:Desk vs. 97% for BMC Remedy 9). The scores and ratings offer you an overall idea how both of these software products perform. In addition, make sure if the application can integrate with your current business apps to guarantee greater productivity. Users who are pressed for time or could use a Service Desk Software recommendation from our team may want to try out these top choices for this year: Freshservice, Samanage, Zendesk.
Product

Re:Desk

VS

BMC Remedy 9

VS

Re:Desk screenshot BMC Remedy 9 screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

97% ?

Pricing

Pricing

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Complete Review

Complete Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Easy Links
Available Support

Available Support

Ticket
Phone
Ticket Training
Languages Supported

Languages Supported

English, Russia English
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Contact Address

Contact Address

2103 CityWest Boulevard
Houston, Texas 77042
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Android
iPhone/iPad
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk
Contact No.

Contact No.

1‑855‑834‑7487
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about BMC Remedy 9 pricing
Contact Email

Contact Email

education@bmc.com
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

BMC Remedy 9 FEATURES

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Eaton, Mercator, China Pacific Insurance
Product Comparisons

Product Comparisons

Compare with Samanage
Compare with BMC FootPrints
Compare with Sellsy Helpdesk
Compare with HelpOnClick
Compare with Vivantio Service Desk
Compare with Groove
Compare with CustomerICare
Compare with Mojo Helpdesk
Compare with NetHelpDesk
Compare with Casengo
Compare with EasyVista
Compare with Groove
Compare with Oxygen Help Desk
Compare with Helprace
Compare with Teamwork Desk
Compare with xSellco Helpdesk
Compare with Banckle Live Chat
Compare with Rescue by LogMeIn
Compare with Hiver
Compare with InvGate Service Desk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You don’t want simply a broad array of functionalities and scalable pricing from a well-known Help Desk Software. Almost as significant as key features is a quality customer support. You want to make sure that if you have any questions about Re:Desk or BMC Remedy 9, or you struggle with some problems, or maybe you’ll want to ask for a specific change or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can enjoy personal training or at least an FAQ you can use.