Compare Re:Desk vs. BMC Remedy 9

It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is better for your company. For overall product quality, Re:Desk received 8.0 points, while BMC Remedy 9 gained 8.3 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while BMC Remedy 9 scored 97%. Information regarding their functions, tools, supported platforms, customer support, etc. are given below to give you a more correct assessment. Remember to get only the functions that you need so as not to waste money for features that are unnecessary. In case you you want to quickly decide on the more reliable Service Desk Software according to our review team we recommend you take a look at these products: Freshservice, JIRA Service Desk, Samanage.
Comparison

Re:Desk

VS

BMC Remedy 9

VS

Re:Desk screenshot BMC Remedy 9 screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

97% ?

Cost

Cost

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Easy Links
Company's Address

Company's Address

2103 CityWest Boulevard
Houston, Texas 77042
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

BMC Remedy 9 FEATURES

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk
Popular Clients

Popular Clients

Eaton, Mercator, China Pacific Insurance
Contact No.

Contact No.

1‑855‑834‑7487
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Android
iPhone/iPad
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about BMC Remedy 9 pricing
Available Languages

Available Languages

USA, UK, Canada, International, Russia International
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Vendor Email

Vendor Email

education@bmc.com
Customer Support

Customer Support

Ticket
Phone
Ticket Training
Compare Alternatives

Compare Alternatives

Compare with CustomerICare
Compare with HP Service Manager
Compare with iHelpDesk
Compare with NetHelpDesk
Compare with eStreamDesk Helpdesk
Compare with LANDESK Service Desk
Compare with CRMdesk
Compare with Rescue by LogMeIn
Compare with AJ Help Desk
Compare with ClickDesk
Compare with WSDesk
Compare with SysAid
Compare with JIRA Service Desk
Compare with Abhisi
Compare with nanoRep
Compare with LiveAgent
Compare with Banckle Live Chat
Compare with Casengo
Compare with VisionFlow
Compare with CA Service Desk Manager
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you continue having second thoughts about which service will perform best for your company it may be a sensible idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular a given service is and how large is its online presence. For instance, in case of Facebook Re:Desk has 5 likes on their official page while BMC Remedy 9 profile is liked by 57109 people.