Compare Re:Desk vs. BMC FootPrints

Getting the best Help Desk Software for your business is vital to boosting your company’s effectiveness. In our platform, it is simple to examine different solutions to see which one is the right software for your requirements. Here you can match Re:Desk vs. BMC FootPrints and check out their overall scores (8.0 vs. 8.3, respectively) and user satisfaction rating (N/A% vs. 97%, respectively). You can even browse the specifics of pricing, terms, plans, functions, tools, and more, and find out which software offers more benefits for your business. In general, select the software that lets you to add/remove features and pricing to address your sales growth or lack of it. As of now, the most significant solutions in our Service Desk Software category are: Freshservice, Zendesk, Samanage.
Software

Re:Desk

VS

BMC FootPrints

VS

Re:Desk screenshot BMC FootPrints screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

97% ?

Cost

Cost

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Complete Review

Complete Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
Useful Links
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

BMC FootPrints FEATURES

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community
Prominent Clients

Prominent Clients

Cisco, Marriot, Duke Energy
Languages

Languages

English, Russia English
Contact Address

Contact Address

2103 CityWest Boulevard
Houston, Texas 77042
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about BMC FootPrints pricing
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Request a quote directly from BMC FootPrints to get more pricing details.

Vendor Email

Vendor Email

education@bmc.com
Support Types

Support Types

Ticket
Phone
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Web-based
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft
Contact No.

Contact No.

1‑855‑834‑7487
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Help Desk Software will be able to solve all the needs of a company. Even though main features of Re:Desk and BMC FootPrints are important you should also thoroughly analyze the integrations provided by each solution. Quote frequently your team will already be making use of some other B2B software in your company and it’s always wiser to select solutions that integrate well with one another. With that approach you will be able to be certain of a reliable exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the other.