Compare Re:Desk vs. BMC FootPrints

Finding the right Help Desk Software product is as straightforward as assessing the solid and weaker characteristics and terms offered by Re:Desk and BMC FootPrints. Here it's also possible to match their overall scores: 8.0 for Re:Desk vs. 8.3 for BMC FootPrints. Or you can check their general user satisfaction rating, N/A% for Re:Desk vs. 97% for BMC FootPrints. We suggest that you put some effort and study their differences and decide which one is the better choice for your business. What’s more keep in mind to consider your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile platform to help you work away from your office. Users who don't have much time or could use a Service Desk Software recommendation from our experts may want to examine these top choices for the current year: JIRA Service Desk, Freshservice, Samanage.
Comparison

Re:Desk

VS

BMC FootPrints

VS

Re:Desk screenshot BMC FootPrints screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

97% ?

Cost

Cost

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
Quick Links
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Request a quote directly from BMC FootPrints to get more pricing details.

Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Web-based
Contact Address

Contact Address

2103 CityWest Boulevard
Houston, Texas 77042
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Medium Business
Company Email

Company Email

education@bmc.com
Types of Support

Types of Support

Ticket
Phone
Ticket Training
Prominent Customers

Prominent Customers

Cisco, Marriot, Duke Energy
Available Languages

Available Languages

USA, UK, Canada, International, Russia International
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about BMC FootPrints pricing
Phone No.

Phone No.

1‑855‑834‑7487
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

BMC FootPrints FEATURES

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which software will be best for your business it may be a sound idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given service is and how large is its online presence. For example, in case of Facebook Re:Desk has 5 likes on their official page while BMC FootPrints profile is liked by 57065 users.