Compare AJ Help Desk vs. Re:Desk

To ensure that you purchase the most useful and productive Help Desk Software for your enterprise, you should compare products available on the market. For instance, here you can match Re:Desk’s overall score of 8.0 against AJ Help Desk’s score of 7.2. You can also compare their general user satisfaction: Re:Desk (N/A%) vs. AJ Help Desk (97%). Furthermore, you can compare their good and bad points feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to choose the best software for your company. It’s clear you must understand your unique needs to realize which software meets those needs. Our team put a lot of effort to prepare reviews of all popular Service Desk Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: JIRA Service Desk, Freshservice, Samanage.
Product

AJ Help Desk

VS

Re:Desk

VS

AJ Help Desk screenshot Re:Desk screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

N/A% ?

Price

Price

$399

$29.99

Pricing Type

Pricing Type

One-time payment Monthly payment
Complete Review

Complete Review

Overview

Overview

A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Easy Links
Cost Details

Cost Details

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers | Accountants & Bookkeepers Small Business | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

1-805-624-6303
Languages Supported

Languages Supported

USA, UK, Canada, Europe, Asia, Australia, China, India, Latin America, Middle-East USA, UK, Canada, International, Russia
Pricing Page

Pricing Page

Learn more about AJ Help Desk pricing Learn more about Re:Desk pricing
Vendor's Address

Vendor's Address

The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
Available Support

Available Support

Phone Live Support
Ticket Training
Ticket
Contact Email

Contact Email

info@ajsquare.com
Supported Integrations

Supported Integrations

No information available.

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
List of Features

List of Features

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Popular Customers

Popular Customers

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as useful features and user support level are pricing plans made available by Re:Desk and AJ Help Desk. Even though price should not be a deciding factor it’s surely a key thing to think about. You should look for a flexible pricing plan that can be matched with your team size and painlessly scaled up if your business develops. Be sure that you don’t opt for packages that include complex functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can frequently count on discounts. You should also try out a free trial or demo of each solution to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with Re:Desk and AJ Help Desk.