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Compare Reamaze vs eDesk

What is better Reamaze or eDesk? With different features, pricing, conditions, and more to check, finding the right Help Desk Software for your company is tricky. However by using our system, it is simple to match the functions of Reamaze and eDesk as well as their general rating, respectively as: 8.3 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also review them feature by feature and find out which application is a more effective fit for your business. Keep in mind to get a trial version first prior to subscribing to experience how the program can help you in real scenarios.

Right now, the leading solutions in our Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email support
  • Facebook, Twitter, and Instagram integration
  • SMS/MMS integration with ClickSend and Twilio
  • Knowledgebase
  • Live chat
  • Automated workflows
  • Multi-brand support
  • Roles and Permissions
  • CRM with customer data blocks
  • Public sites
  • Team collaboration and staff notes
  • Response templates
  • Collision detection
  • Notifications, tags, filters
  • Autoresponders
  • Permalinks
  • Reporting
  • Javascript integrations
  • API
  • Keyboard shortcuts
  • Customizable
  • Site integration

Pricing Info

Reamaze currently offers a budget-friendly bundle for $20 per user per month which also comes with the following perks:
  • Unlimited Support Emails
  • Social Media Integration
  • Reporting and Analytics
  • Public/Internal Knowledge Base
  • Workflow Automation
  • Website Integration
  • Live chat (additional $5 per user per month)

A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WeTransfer, Triangle.gs, Institchu

Integrations

Reamaze supports integrations with the following business systems and applications:

  • Slack
  • Shopify
  • MailChimp
  • Magento
  • GitHub
  • Bigcommerce
  • Zapier
  • Google Apps
  • HipChat
  • Instagram
  • SMS/MMS vis Clicksend and Twilo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.

Company Email

support@reamaze.com

Contact No.

Company's Address

920 Saratoga Avenue Suite 213
San Jose, CA 95129

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $69

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Inbox For All Integrations
  • Customer Sidebar
  • Real-Time, Dynamic Dashboards
  • Intelligent Routing
  • AI-Powered Ticket Response
  • Feedback Management
  • SLA Management
  • Auto Translate
  • Snippets and Templates
  • Autoresponder
  • Filters
  • Labels
  • Reporting
  • Invoice Generator
  • Ticket Assignation
  • Live Chat

Pricing Info

eDesk offers the following basic and enterprise pricing packages:

eDesk Essential – $85/user/month or $69/user/month (Annual Billing)

  • Up to three channels
  • Up to three users
  • Consolidation of tickets from your three channels
  • Smart Ticket Allocation
  • Single view of customer, product & order details
  • Dashboard overview of sales and response performance
  • Integrated marketplace SLAs
  • Auto-responders
  • Snippets & Templates
  • Labels & Rules
  • Collision detection
  • User permissions
  • Invoice-generator
  • Email support

eDesk Unlimited – $125/user/month or $99/user/month (Annual Billing)

  • All eDesk Essential features
  • AI-assisted responses
  • Chat Widgets
  • Feedback Management
  • Phone support

eDesk Unlimited+ – $195/user/month or $159/user/month (Annual Billing)

  • All eDesk Unlimited features
  • API integration
  • Auto-translation
  • Enterprise Reporting
  • 24×7 Agent support
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Simple Tire, DOMU Brands

Integrations

eDesk integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Allegro
  • Fnac
  • Walmart
  • Magento
  • Shopify
  • Bigcommerce
  • WooCommerce
  • Brightpearl
  • Channel Advisor
  • Linnworks
  • Skubana
  • Twitter
  • Facebook
  • Email Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer help desk that is totally designed and geared for e-commerce.

Company Email

support@edesk.com

Contact No.

Company's Address

xSellco Limited
Two Haddington Buildings
Dublin
Ireland

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

All the data, information and statistics that we shared in this table were gathered from official company websites, marketing resources available online, real-life experience from real users as well as our own hands-on use of every solution by an expert. We put a lot of effort to extensively test each software, so we not only test it internally, but we also correlate our findings with opinions of other members from the B2B community.

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