Compare Bright Pattern vs. Really Simple Systems CRM

If you wish for an efficient CRM Software product for your organization you should take time to compare several alternatives. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can see Really Simple Systems CRM’s overall score of 8.0 and compare it against Bright Pattern’s score of 8.4; or Really Simple Systems CRM’s user satisfaction level at 100% versus Bright Pattern’s 97% satisfaction score. The contrast can help you identify the strengths and weaknesses of each service, and make up your mind on which suits you requirements better. Aside from the robust features, the application that is easy to understand and use is always the better choice. We know that not all people have the time to try out a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Pipedrive, Salesforce CRM, HubSpot CRM.
Software

Bright Pattern

VS

Really Simple Systems CRM

VS

Bright Pattern screenshot Really Simple Systems CRM screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

$70

$15

Price Scheme

Price Scheme

Monthly payment | Annual Subscription | Quote-based Free | Monthly payment
Full Review

Full Review

Product Info

Product Info

Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
A full suite sales, marketing and customer support online CRM platform that is easy to use and works immediately.
Easy Links
Contact Address

Contact Address

1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Really Simple Systems Ltd, Rookery Farm, Ramsdean, Petersfield GU32 1RU, United Kingdom
Pricing Info

Pricing Info

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Really Simple Systems offer four different pricing plans:

Free: $0

  • Free CRM forever for 2 Users and 100 Company Accounts
  • Unlimited Contacts, Tasks, Activites and Opportunites

Starter: $15/month per user

  • 500 Company Accounts with unlimited Contacts
  • Two-way MailSync™
  • 1 GB document storage
  • Custom settings
  • API
  • Free support
  • Optional Marketing Modules

Professional: $33/month per user

  • 5000 Company Accounts with unlimited Contacts
  • Two-way MailSync™
  • 5 GB document storage
  • Custom settings
  • API
  • Free Support
  • Optional Marketing and Service Desk Modules

Enterprise: $50/month per user

  • Unlimited Accounts, Contacts and Document storage
  • Two-way MailSync™
  • Advanced user security and role based permissions
  • Advanced custom settings
  • Advanced reporting
  • API
  • Free support
  • Optional Marketing and Service Desk Modules, free with 5 or more users
Prominent Clients

Prominent Clients

Mercedes-Benz, Hitachi, SPi Global, MTT British Red Cross, Hello Scotland, Royal Academy, Publicis Blueprint
Contact Phone

Contact Phone

+1-855-631-4553 +44-1730-823-300
Contact Email

Contact Email

sales@brightpattern.com ask@reallysimplesystems.com
Supported Integrations

Supported Integrations

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM

Really Simple Systems synchronizes with Google Contacts, Google Calendar, and Outlook Calendar. With their Mailsync feature, users can automatically sync their emails with the CRM.  The system integrates with accounting software systems Xero, SageOne and Kashflow. Other systems can be integrated using the app’s CRM API. Really Simple Systems offers an integrated marketing module that allows uses to send out automated mass emails and monitor the response rates. The marketing module comes with “Web to Lead” ability allowing users to capture contact information from their website straight into the CRM.

Features

Features

Bright Pattern FEATURES

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Really Simple Systems CRM FEATURES

  • Account & contact management
  • Accounting integration
  • API
  • Marketing
  • Opportunity (sales and pipeline) management
  • Service and support
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Languages

Available Languages

USA, UK, Canada, International, France USA, UK, Canada
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Bright Pattern pricing Learn more about Really Simple Systems CRM pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a app that you think will work best for your company you shouldn’t simply focus on what experts have to say about it. Quite frequently individual experience with the app may be different, depending on your own preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every software to give you a quick impression of how actual users of Really Simple Systems CRM and Bright Pattern evaluate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other websites, social media and blogs, so you will obtain a full and credible overview of what other users think about every product. In this case Really Simple Systems CRM got a total satisfaction rating at 100% while for Bright Pattern 97% of users express they had a positive experience with it.