Compare Bright Pattern vs. Really Simple Systems CRM

If you wish for an efficient CRM Software product for your organization you should take time to compare several alternatives. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can see Really Simple Systems CRM’s overall score of 8.0 and compare it against Bright Pattern’s score of 8.4; or Really Simple Systems CRM’s user satisfaction level at 100% versus Bright Pattern’s 97% satisfaction score. The contrast can help you identify the strengths and weaknesses of each service, and make up your mind on which suits you requirements better. Aside from the robust features, the application that is easy to understand and use is always the better choice. In the event you would like to quickly locate the top CRM Software according to our review team we suggest you try out these solutions: HubSpot CRM, Freshdesk, Freshsales.
Software

Bright Pattern

VS

Really Simple Systems CRM

VS

Bright Pattern screenshot Really Simple Systems CRM screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

$70

$14

Price Scheme

Price Scheme

Monthly payment | Annual Subscription | Quote-based Free | Monthly payment
Full Review

Full Review

Product Info

Product Info

Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Really Simple Systems CRM is a full suite sales, marketing, and customer support online CRM platform that is easy to use and works immediately.
Easy Links
Contact Address

Contact Address

1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Really Simple Systems Ltd, Rookery Farm, Ramsdean, Petersfield GU32 1RU, United Kingdom
Pricing Info

Pricing Info

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Really Simple Systems is available in 4 price packages designed so you can scale up as your business grows.

We offer a 14-day free trial using our Professional Plan so you can experience all the key features as well as the Advanced Marketing module.

You can move from the trial to any of the paid plans at any time during or after the trial, or downgrade to our free CRM.

Free CRM

  • Up to 2 Users
  • Unlimited Contacts
  • 100 Company Accounts
  • 100MB Document Storage
  • API Integration
  • Contact Management
  • Custom Reports
  • Custom Settings
  • Online ‘self-service’ Support Hub
  • Sales Automation
  • Email & Online Chat Support

Starter Plan – $14/user/month (billed annually), or $15/user monthly

  • All Free CRM features
  • Unlimited Contacts
  • 1,000 Company Accounts
  • 1GB Document Storage
  • Two-way MailSync™
  • Optional Marketing Modules

Professional Plan – $30/user/month (billed annually), or $33/user monthly

  • All Starter Plan features
  • Unlimited Contacts
  • 5,000 Company Accounts
  • 5GB Document Storage
  • User Permission Levels
  • Quotations
  • Priority Technical Support
  • Email, Chat & Phone Support
  • Optional Marketing Modules
  • Optional Service Desk Module

Enterprise Plan – $46/user/month (billed annually), or $50/user monthly

  • All Professional Plan features
  • Unlimited Company Accounts
  • Unlimited Contacts
  • Unlimited Document Storage
  • Advanced Custom Settings
  • Advanced Reporting
  • Dedicated Account Manager
  • Free Online Team Training
  • Top Priority Technical Support
  • Optional Marketing Modules
  • Optional Service Desk Module
  • For 5 or more users, Marketing OR Service Desk module is FREE
  • For 10 or more users, Marketing AND Service Desk modules are both FREE
Prominent Clients

Prominent Clients

Mercedes-Benz, Hitachi, SPi Global, MTT British Red Cross, Hello Scotland, Royal Academy, Publicis Blueprint
Contact Phone

Contact Phone

+1-855-631-4553 +44-1730-823-300
Contact Email

Contact Email

sales@brightpattern.com ask@reallysimplesystems.com
Supported Integrations

Supported Integrations

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM

Really Simple Systems integrates with Google Contacts, Google Calendar and Outlook Calendar. Using the MailSync feature, users can automatically sync their emails with the CRM.

The system integrates with accounting software systems Xero, SageOne and Kashflow.

Really Simple Systems offers an integrated marketing module that allows uses to send out automated mass emails and monitor the response rates. The marketing module comes with “Web to Lead Forms” allowing users to capture contact information from their website straight into the CRM.

Other systems can be integrated using the Really simple Systems’ CRM API.

Features

Features

Bright Pattern FEATURES

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

Really Simple Systems CRM FEATURES

  • Account & contact management
  • Accounting integration
  • API
  • Marketing
  • Opportunity (sales and pipeline) management
  • Service and support
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Languages

Available Languages

English, France English
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Bright Pattern pricing Learn more about Really Simple Systems CRM pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a app that you think will work best for your company you shouldn’t simply focus on what experts have to say about it. Quite frequently individual experience with the app may be different, depending on your own preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every software to give you a quick impression of how actual users of Really Simple Systems CRM and Bright Pattern evaluate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other websites, social media and blogs, so you will obtain a full and credible overview of what other users think about every product. In this case Really Simple Systems CRM got a total satisfaction rating at 100% while for Bright Pattern 97% of users express they had a positive experience with it.