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Compare Raynet CRM vs LiveAgent

What is better Raynet CRM or LiveAgent? If you’re having a hard time deciding on the best CRM Software product for your company, we suggest that you compare the available software and discover which tool offers more benefits. For example, here you can compare Raynet CRM (overall score: 7.2; user rating: 99%) vs. LiveAgent (overall score: 9.4; user rating: 99%) for their overall performance.

You can even see which one provides more tools that you need or which has better pricing plans for your current situation. Having a clear table to match their features will significantly increase the odds of obtaining the best product for your company. Look closely at other aspects of the software like if it’s easy to use, flexibility, scalability, and pricing terms.

Those of you who are pressed for time or would like to get a CRM Software advice from our team may want to take a look at these top choices for this year: Freshsales, HubSpot CRM, Salesforce CRM.

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YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact and Lead Management
  • Deal Management
  • Calendar Management
  • Reporting and Analytics
  • Mobile
  • Email Tracking
  • Tight and Encrypted Security
  • Integrations & API

Pricing Info

Raynet CRM comes with a simple pricing plan and a 30-day trial period. Once you decide to get the plan, all it takes is 1 minute to set it up and you don’t have to worry about long-term commitments as well as hidden fees. A free version of the software is also available.

Free

  • Up to 2 users
  • Up to 150 accounts
  • 50MB storage
  • Customer support

Profi – $19/user/month

  • 30 days trial
  • Up to 20 000 accounts
  • 1TB storage
  • Customer support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Gaia Group, Avalon, WebStep, Kasko, Walmark

Integrations

Raynet CRM supports integration with the following business systems and applications:

  • Google Calendar
  • MailChimp
  • MS Outlook
  • iCalendar
  • Google Contacts
  • Dropbox
  • REST API For Developers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Effortlessly addresses client tracking and lead management needs of busy SMBs with a cloud-based customer relationship management app.

Company Email

letstalk@raynetcrm.com

Contact No.

Company's Address

121 Ginger Rd, Venice
Florida 34293
United States

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

You shouldn’t expect just a broad array of functionalities and scalable pricing packages from a popular CRM Software. Almost as crucial as key features is a quality customer support. You want to make sure that in a situation where you have any questions about Raynet CRM or LiveAgent, or you face some problems, or maybe you’ll want to ask for a specific update or feature beneficial to your company you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a big plus if you can profit from personal training or at the very least a knowledge base you can use.

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