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Compare QueueMetrics-Live vs Minsh Apps

What is better QueueMetrics-Live or Minsh Apps? Getting the right Communications Software product is as simple as evaluating the solid and weaker characteristics and terms offered by QueueMetrics-Live and Minsh Apps. Here you can also match their overall scores: 8.0 for QueueMetrics-Live vs. 8.0 for Minsh Apps.

Or you can verify their general user satisfaction rating, N/A% for QueueMetrics-Live vs. 100% for Minsh Apps. We suggest that you spend some time to analyze their specific functions and decide which one is the better option for your company. Likewise, don’t forget to take into account your company’s or industry’s unique case, for instance, a multilingual app for a global company or a mobile version to help you work in the field.

We realize that not all people have the time to try out dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the VoIP Software category are: Slack, 8×8 VoIP Phone Service, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8.08

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Over 200 metrics for calls, traffic, sessions.
  • Embedded Softphones based on JsSIP.
  • Configurable Wallboard
  • Support up to 100 agents, unlimited queues and campaigns.
  • Compatibility with any Asterisk version and configuration.
  • Compatibility with Elastix and FreePBX.
  • Localization in multiple languages (21 at the moment).
  • Agent Panel
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days or hours.
  • Business targets measurement against SLAs.
  • Staff performance analysis on Automatic Call Distribution / non-ACD activities.
  • Customizable Question and Answer forms for live call grading.
  • Complete performance reports by agent and by queue.
  • Exportable reporting data to MS Excel, CVS, XML, PDF.
  • Detailed real-time activity reporting with definable alarms.
  • Multiple Customizable Real-time Wallboard mode.
  • Agent screens via VNC screen-sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents function directly from Administrator screen.
  • Create automation using Json API

Pricing Info

QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.

QueueMetrics-Live – $8.08/agent/month

  • Minimum number of agents and duration are implemented.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aramex International

Integrations

QueueMetrics-Live integrates with the following business systems and applications:

  • Asterisk PBX
  • Wombat Dialer
  • CRMs

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.

Company Email

support@queuemetrics-live.com

Contact No.

Company's Address

Loway
Via Laveggio 3
6855 Stabio
Switzerland

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Branded Messaging App
  • Multiple Communications Channels
  • Instant messages, group discussions, emails
  • Live calendar
  • Member directory
  • Optional custom feature
  • Push Notifications
  • Document Sharing
  • Analytics and Admin Dashboard
  • Restricted Access
  • Data Ownership
  • Custom Branding
  • Message Scheduling

Pricing Info

Minsh Apps offer three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $59/month or $49/month (annual billing)

  • Up to 10,000 users
  • Android, iOS, and web app
  • Basic configuration
  • White label – Level 1

Premium – $199/month or $159/month (annual billing)

  • Up to 10,000 users
  • Android, iOS, and web app
  • Custom advanced configuration
  • White label – Level 2

Enterprise – $319/month or $259/month (annual billing)

  • Up to 10,000 users
  • Android, iOS, and web app
  • Custom advanced configuration
  • White label – Level 3

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vocel, Harmonie Mutuelle, SRO Motorsports

Integrations

Minsh App integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • LinkedIn
  • Calendar Apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Minsh allows users to build custom white-label mobile apps to help community managers, bloggers and organizations reach their audience in their pocket.

Company Email

hello@minsh.com

Contact No.

Company's Address

Minsh Sarl, Rte de Moudon 15
1509 Vucherens, Vaud
Switzerland

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

No Communications Software will be perfect enough to cater to all the needs of a specific team. While key functionalities of QueueMetrics-Live and Minsh Apps are important you should also thoroughly analyze the integrations supported by every service. Very often you will already be making use of some other SaaS software in your company and it’s always better to choose solutions that integrate well with one another. That way you will be able to ensure a reliable transfer of information between your teams and services, which can really reduce time wasted on migrating between one app and the other.

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