MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare QueueMetrics-Live vs Join.me

What is better QueueMetrics-Live or Join.me? With a wide range of features, pricing, details, and more to compare, choosing the best Communications Software for your company is hard.

Nevertheless by working with our system, you can easily match the characteristics of QueueMetrics-Live and Join.me together with their general rating, respectively as: 8.0 and 9.0 for overall score and N/A% and 100% for user satisfaction. You can also evaluate them feature by feature and see which application is a better fit for your company. Keep in mind to get a demo first before subscribing to see how the solution can help you in real scenarios.

We know that not all businesses have the time to examine a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the VoIP Software category are: 8×8 VoIP Phone Service, RingCentral, Slack.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8.08

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Over 200 metrics for calls, traffic, sessions.
  • Embedded Softphones based on JsSIP.
  • Configurable Wallboard
  • Support up to 100 agents, unlimited queues and campaigns.
  • Compatibility with any Asterisk version and configuration.
  • Compatibility with Elastix and FreePBX.
  • Localization in multiple languages (21 at the moment).
  • Agent Panel
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days or hours.
  • Business targets measurement against SLAs.
  • Staff performance analysis on Automatic Call Distribution / non-ACD activities.
  • Customizable Question and Answer forms for live call grading.
  • Complete performance reports by agent and by queue.
  • Exportable reporting data to MS Excel, CVS, XML, PDF.
  • Detailed real-time activity reporting with definable alarms.
  • Multiple Customizable Real-time Wallboard mode.
  • Agent screens via VNC screen-sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents function directly from Administrator screen.
  • Create automation using Json API

Pricing Info

QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.

QueueMetrics-Live – $8.08/agent/month

  • Minimum number of agents and duration are implemented.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aramex International

Integrations

QueueMetrics-Live integrates with the following business systems and applications:

  • Asterisk PBX
  • Wombat Dialer
  • CRMs

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.

Company Email

support@queuemetrics-live.com

Contact No.

Company's Address

Loway
Via Laveggio 3
6855 Stabio
Switzerland

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $13

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Screen sharing
  • File Transfer
  • Internet calling
  • Share control
  • Unlimited audio with international conference lines
  • Recording
  • Meeting tools (annotation, presenter swap)
  • Meeting scheduler with Outlook plugin and Google Calendar Plugin
  • Customization (personal URL & background)
  • Meeting lock
  • Reporting
  • Includes stand-alone audio
  • No in-meeting ads for viewer
  • Policy and permission management with AppGuru
  • Enterprise authentication with single sign-on
  • Salesforce.com integration

Pricing Info

Join.me offers flexible pricing plans to access their features. You may check out the software’s capabilities with its free 14-day trial. Once it ends, you may choose from their free plan, premium plans and plans priced for non-profit organizations. The plans are billed on an annual basis:

FREE – $0

  • Simple screen sharing
  • 3 video feeds
  • 3 meeting participants
  • Internet talking
  • Individual mute
  • File transfer
  • Look who’s talking
  • Mobile apps
  • 10 whiteboards for iOS devices
  • Email support

PRO – $20/month or $13/month (for non-profits)

  • All FREE features
  • 5GB cloud storage
  • 10 video feeds
  • 50 meeting participants
  • Unlimited audio (with international conference lines)
  • Customization
  • Screen and window sharing
  • Meeting lock
  • Meeting scheduler (with Google Calendar and Outlook plugins)
  • Meeting tools
  • Recording
  • Reporting
  • Share control
  • Stand-alone audio
  • Viewers don’t get in-meeting ads
  • Email and phone support
  • Developer APIs
  • Optional toll-free numbers

BUSINESS – $30/month or $20/month (for non-profits)

  • All PRO features
  • 5TB cloud storage
  • 250 meeting participants
  • Enterprise authentication (SSO)
  • Feature management
  • User management
  • SalesForce integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zendesk, Pinterest, Ricoh, Foursquare

Integrations

Join.me supports integrations with the following business systems and applications:

  • Outlook
  • Google Calendar
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join.me is a software product that offers instant screen sharing with powerful meeting tools and unlimited audio.

Company Email

Contact No.

Company's Address

320 Summer Street
Boston, MA 02210
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

You shouldn’t count on exclusively a wide range of functionalities and adjustable pricing from a reliable Communications Software. Almost as important as key features is a top-notch customer support. You want to guarantee that if you have any questions about QueueMetrics-Live or Join.me, or you run into a problem, or maybe you’ll want to ask for a specific change or feature useful to your business you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to benefit from individual training or at the very least an FAQ you can use.

Page last modified