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Compare Qualtrics CX vs Zurmo CRM

What is better Qualtrics CX or Zurmo CRM? Purchasing the suitable CRM Software product is as simple as assessing the strong and low functionalities and terms offered by Qualtrics CX and Zurmo CRM. Here you can also match their total scores: 9.1 for Qualtrics CX vs. 8.2 for Zurmo CRM. Or you can look at their general user satisfaction rating, 100% for Qualtrics CX vs. 100% for Zurmo CRM.

We suggest that you spend some time to review their differences and figure out which one is the better option for your organization. Likewise, bear in mind to take into account your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile app to help you work away from your office.

We did our best to prepare reviews of all popular Customer Experience Management Software products offered out there, but among them these three caught our special attention: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account management
  • Activity management
  • API
  • Campaigns and email marketing
  • Contacts management
  • Conversations
  • Customizable homepage
  • Dashboards
  • Developer friendly
  • Email correspondence
  • Email archiving
  • Exchange integration
  • Gamification
  • Gmail integration
  • Google Maps
  • Group security
  • Internationalization
  • Lead management
  • Marketing automation
  • Mobile ready
  • Opportunity management
  • Outlook integration
  • Personalization
  • Product management
  • Reporting
  • Security management
  • Workflow

Pricing Info

Here are the Zurmo cost details:

Zurmo CRM offers three subscription plans that require annual payment.

Team

  • $35 / User / Month
  • Minimum five users

Professional

  • $59 / User / Month
  • Minimum five users

Enterprise

  • $99 / User / Month
  • Minimum 10 users

The vendor offers a risk-free trial for 30 days for all three plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TazWorks, Brilliant Noise, Ecksodus, srcLogic

Integrations

Zurmo CRM supports the following integrations:

  • Email Archiving
  • Exchange
  • Gmail
  • Google Calendar
  • Google Contacts
  • Google Single Sign-on
  • Google Web Tracking
  • Outlook
  • Rapleaf / Full Contact
  • VOIP (SIP Calling)
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An open source CRM platform that integrates sales, marketing automation, and project management software into one solution.

Company Email

info@zurmo.com

Contact No.

Company's Address

27 North Wacker Drive, Suite 370, Chicago, Illinois 60606

All the data, details and reviews that we offered in this analysis were taken from official vendor sites, promotional materials available online, actual experience from real users as well as our own everyday use of every service by a professional reviewer. We put a lot of effort to extensively examine each solution, so we not only analyze it on our own, but we also match our results with experiences of other members from the SaaS community.

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