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Compare Qualtrics CX vs Vtiger

What is better Qualtrics CX or Vtiger? When scouting for the right CRM Software for your organization it is suggested that you evaluate the functions, costs, as well as other essential data about the product and vendor. Here, you can examine the parallels and differences between Qualtrics CX (overall score at 9.1 and user satisfaction at 100%) and Vtiger (overall score at 8.7 and user satisfaction at 96%).

It's also possible to check their particulars elements, for example functions, plans, costs, terms and conditions, etc. Similarly, read the terms carefully for information on hidden costs, such as, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and others.

If you want to quickly find the top Customer Experience Management Software according to our experts we recommend you take a look at the following services: Yotpo, Zendesk, SoGoCX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Marketing
  • Contact Management
  • Forecasting
  • Opportunity Management
  • Workflow Automation
  • SLAs
  • Case Management
  • Lead Management
  • Performance Reporting
  • Security management
  • Subscription Management
  • Product Customization
  • Flexible Workflows
  • Customer Portal
  • Insights
  • Tasks and Activities
  • Collaboration
  • Reporting and Insights
  • Mobile Apps
  • Document and Files
  • Project Management
  • Inventory Management

Pricing Info

Vtiger is available in the following payment plans:

Sales Package:

Sales Starter – $10/month/user

  • Contact management
  • Leads and opportunities
  • Quote builder
  • Web-to-lead forms
  • Document management
  • Workflow management
  • Mass email campaign
  • Advanced reporting
  • Sales pipeline management
  • 24-hour support

Sales Professional – $20/user/month

  • All Sales Starter features
  • Sales forecasting
  • Invoicing
  • Twitter integrations
  • Payment processing
  • Multiple currencies
  • Autoresponder campaigns
  • 24-hour support

Support Package:

Support Starter – $10/month/user

  • Case management
  • Contact management
  • Knowledge Base
  • Web and email to ticket
  • Workflow automation
  • Document management
  • Reporting
  • Service level agreements
  • Business hours
  • 24-hour support

Support Professional – $20/month/user

  • All features from Support Starter
  • Support insights
  • Twitter integrations
  • Customer portal
  • Make, receive, log and record phone calls
  • Custom modules and records
  • 24-hour support

All-in-one Package – $35/user/month

  • All features from Sales Professional and Support Professional
  • Project management
  • Inventory management
  • 25,000 email/month
  • 24-hour support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

eLobe, Contus, GB Advisor, MowGreen, Breezway, Milky Way Ventures

Integrations

Vtiger integrates with the following systems and applications:

  • Gmail
  • Google Apps for Work
  • Megento
  • MailChimp
  • MS Outlook
  • PayPal
  • Quickbooks
  • Xero
  • Zapier
  • Dropbox
  • Google Drive
  • MS Office 365
  • Google Docs
  • DocuSign

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vtiger is a on-stop CRM which helps companies increase sales and improve their marketing ROI, as well as to deliver better customer service.

Company Email

support@vtiger.com

Contact No.

Company's Address

All the data, facts and reviews that we offered in this analysis were taken from official vendor websites, promotional resources available online, real-life experience from real customers as well as our personal everyday use of each app by a professional reviewer. We pay a lot of attention to thoroughly study each app, therefore we not only test it ourselves, but we also match our results with experiences of other members from the B2B community.

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