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Compare Qualtrics CX vs VeloCITY 365

What is better Qualtrics CX or VeloCITY 365? If you need to get a easy way to find out which CRM Software product is better, our exclusive method gives Qualtrics CX a score of 9.1 and VeloCITY 365 a score of 8.0 for all round quality and performance. In addition, Qualtrics CX is rated at 100%, while VeloCITY 365 is rated 93% for their user satisfaction level.

You can also examine their product details, such as functions, tools, options, plans, pricing, and others. Find out if the application lets you to customize a few of its processes to ensure the app matches your own business processes.

Currently, the most popular services in our Customer Experience Management Software category are: Qualtrics CX, Yotpo, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built on Microsoft Dynamics 365 and Azure
  • Self-Service, mobile-enabled citizen portal
  • Duplicate detection
  • Robust knowledge base capabilities
  • Esri integration for mapping and geo-location
  • Quick and easy roll out for new service request types
  • Automatic routing of service requests
  • Automatic escalations based on service level agreements
  • Versatile reporting functionality
  • Configurable security and access to system functions and data
  • Optional mobile application
  • Ideas/Crowdsourcing
  • Discussion Forums
  • Issues
  • Blogs
  • Events
  • Polls
  • Surveys
  • SMS & Email Notifications
  • User Profile Management
  • Web Forms
  • Permits, Licensing & Inspections

Pricing Info

Contact Adoxio for enterprise pricing information and other product details on VeloCITY 365. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

City of Brampton, Elections Saskatchewan, Hillsborough Country

Integrations

VeloCITY 365 integrates with the following business systems and applications:

  • Payment Gateways
  • Power BI
  • ESRI
  • SharePoint
  • Microsoft Dynamics
  • AZURE Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust citizen engagement platform built on Microsoft Dynamics 365 designed to help local governments and government agencies streamline their processes, efficiently address local issues and citizen complaints and requests.

Company Email

sales@adoxio.com

Contact No.

Company's Address

Adoxio
240 Richmond Street W
Suite 4-131, Toronto, ON
CANADA M5V 1V6

No CRM Software will manate to solve all the needs of a specific team. While main functionalities of Qualtrics CX and VeloCITY 365 are important you should also thoroughly explore the integrations provided by each solution. In many cases your team will already be using some other B2B software in your company and it’s always better to go with products that integrate well with one another. That way you can guarantee an effortless exchange of data between your teams and services, which can really reduce time wasted on migrating between one app and the other.

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