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Compare Qualtrics CX vs Veeva CRM

What is better Qualtrics CX or Veeva CRM? Finding the best CRM Software product is all about cross-checking numerous solutions and identifying the top application for your specific needs. Our exclusive system gives you a fast look at the general rating of Qualtrics CX and Veeva CRM. For total quality and performance, Qualtrics CX scored 9.1, while Veeva CRM scored 8.9. On the other hand, for user satisfaction, Qualtrics CX earned 100%, while Veeva CRM earned 100%.

Below it's also possible to check their features, terms, plans, etc. to determine what application will be more appropriate for your needs. One key aspect to check is whether the app allows you to toggle on/off limitations on different types of users to limit the exposure of any confidential business data.

We realize that not all people have enough time to examine dozens of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Pre-built integrations
  • Mobility
  • Extensibility
  • Unlimited customizations
  • Unlimited custom appsWorkflow and approval automation
  • Report history tracking
  • Enterprise territory management
  • Profiles and page layouts and record types
  • Custom app development
  • Integration via web service API
  • Customizable dashboards
  • Role permissions
  • Multichannel built in

 

Pricing Info

Veeva CRM plans are available by quote only.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Eli Lilly, GenomeDX, Lundbeck

Integrations

  • Salesforce.com
  • Aktana
  • Knipper
  • medidata
  • QPharma
  • TerrAlign
  • Other Veeva suite of products developed by two major groups: software and content providers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The first fully integrated multi-channel CRM solution designed for life sciences industry.

Company Email

sales@veeva.com

Contact No.

Company's Address

4637 Chabot Drive, Suite 210
Pleasanton, CA 94588

In the event you continue having doubts about which service will work best for your company it may be a good idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each service is and how extensive is its online presence.For example, if you analyze Qualtrics CX LinkedIn page you’ll find out that they are followed by 34094 users. In case of Veeva CRM the number of followers on their LinkedIn page is 0.

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