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Compare Qualtrics CX vs Usersnap

What is better Qualtrics CX or Usersnap? Specific organizations need different types of CRM Software. To learn which one fits your needs, think about assessing various alternatives feature by feature including their conditions and pricing. Similarly, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: Qualtrics CX (9.1) vs. Usersnap (7.2) for all round quality and performance; Qualtrics CX (100%) vs. Usersnap (100%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better option for your company. A simple, practical tactic is to write the pros and cons of both solutions side by side and find out which software has more benefits.

We are aware that not all businesses have enough time to examine a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Feedback Widget

  • Runs on every known web browsers
  • User-friendly
  • Connects users with clients and colleagues
  • Does not impede website speed
  • Can be customized to match with corporate image
  • In-Browser Screenshot
  • Supports Single Page Applications

Bug Tracking Dashboard

  • The Viewer
  • The Search
  • Team collaboration
  • Mockups & screenshots
  • Easy configuration
  • 3rd party integrations

Console Recorder

  • XMLHttpRequest logs
  • JavaScript errors

Browser Extensions

  • Create browser screenshots and provide feedback
  • Track & report front-end bugs in your browser
  • Install a feedback widget in all environments

Pricing Info

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Netflix, Compass, Microsoft

Integrations

Usersnap supports integrations with the following business systems and applications:

  • Basecamp
  • JIRA
  • Asana
  • Pivotal Tracker
  • Trello
  • WordPress
  • Drupal
  • Joomla
  • Magento
  • TYPO3
  • Redbooth
  • Redmine
  • HipChat
  • Slack
  • GitHub
  • Zendesk
  • GitLab
  • Axosoft
  • Trac
  • activeCollab
  • BitBucket
  • Desk
  • Evernote
  • FogBugz
  • HTTP-Push
  • Intercom
  • Kanbanize
  • Team Foundation Server
  • Teamwork
  • Gemini
  • Hall

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.

Company Email

help@usersnap.com

Contact No.

Company's Address

Dr. Schoberstraße 23 Perg, 4320 Austria

In case you are still having second thoughts about which app will perform best in your case it might be a good idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular each product is and how wide is its online presence. For instance Qualtrics CX Twitter account has currently 35644 followers. At the same time Usersnap Twitter is followed by 1657 people.

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