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Compare Qualtrics CX vs unblu

What is better Qualtrics CX or unblu? If you need a reliable Customer Experience Management Software product for your organization you should make time to examine a wide range of options. It doesn’t have to be tricky, and can be as simple as matching their features in a table like the one below. You will also get a brief idea how each product functions. For example, on this page you can find Qualtrics CX’s overall score of 9.1 and compare it against unblu’s score of 8.0; or Qualtrics CX’s user satisfaction level at 100% versus unblu’s 100% satisfaction score.

The comparison can help you identify the good and bad points of each application, and decide which matches your requirements better. Aside from the rich features, the software which is simple and intuitive is always the better option.

Our experts made sure to prepare reviews of all popular Customer Experience Management Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Yotpo, SoGoCX, Zendesk.

SmartScore™

9.1

User Satisfaction

100%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

100%

Pricing:

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Embedded Co-Browsing
  • Universal Co-Browsing
  • Document Co-Browsing
  • View & Point Mode
  • Privacy Mode
  • Content Protection
  • Customizable Chat
  • Chat & Agent Reports
  • Real-Time Chat Monitoring
  • Agent List Organization
  • Offline Forms
  • Canned Responses
  • Email Notifications
  • LiveView Chat
  • Video Chat
  • Video Snapshots
  • Pop-Out Video
  • Mobile SDK
  • Agent Queue & Forwarding
  • Team Monitoring
  • Statistics
  • Availability Monitor
  • Session Feedback
  • Audit Trail
  • Configurable Agent Interface
  • Request Filtering
  • Multi-Select Filter Queue

Pricing Info

unblu offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Performance – $50.00/user/month/annual billing

  • Unlimited Domains
  • Unlimited Agents (10 Minimum)
  • Universal Co-Browsing
  • Live Chat
  • Video Chat
  • Document Co-Browsing
  • Document Sharing
  • No Download
  • Analytics
  • Queue Management
  • SSL Encryption
  • Dynamic Websites
  • HTTPS Sites
  • Cross-Origin iFrame Support
  • SVG Support
  • Cross-Domain Navigation
  • In-Context Session Start
  • Self-Service Admin Console
  • Instant Provisioning
  • REST, JavaScript API
  • Cloud Deployment
  • Privacy Mode
  • URL Blacklisting
  • Page Level Content Protection
  • Audit Trail
  • Self-Service Support
  • Forum
  • Email, Phone Support

Enterprise – request a quote

  • All Performance Features
  • Concurrent Seat Licensing
  • Embedded Co-Browsing
  • LiveView Chat
  • Proxy Server Integration
  • Single Sign-On
  • On-Premise Deployment
  • Multi-Tenant Support
  • Field Level Content Protection
  • View & Point Mode
  • Premium Support

Integrations

unblu is proven to integrate seamlessly with a number of digital banking environments and infrastractures. The following are a few examples:

  • Avaloq AFP
  • Finova
  • Crealogix
  • Temenos
  • Mysis Fusion Banking
  • Ergon Airlock
  • Adnovum Nevis
  • ebankIT Internet Banking
  • F5 BigIP

The solution can also integrate with custom e-banking developments, call center solutions, IVR systems, and CRMs through:

  • JS API
  • REST API
  • Webhooks API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Barclays, UBS, Bank Millennium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online in-person experience delivery facilitator for the world’s leading banks and insurance companies.

Company Email

info@unblu.com

Contact No.

Company's Address

Kernserstrasse 17
6060 Sarnen
Switzerland

You shouldn’t expect simply a broad set of features and adjustable pricing plans from a popular Customer Experience Management Software. Almost as important as key features is a top-notch customer support. You want to guarantee that if you have any questions about Qualtrics CX or unblu, or you face some problems, or maybe you’ll need to request a specific revision or functionality useful to your business you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can benefit from individual training or at the very least an FAQ you can use.

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