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Compare Qualtrics CX vs SuiteCRM

What is better Qualtrics CX or SuiteCRM? Getting the perfect CRM Software for your organization is vital to boosting your company’s effectiveness. In our platform, you can easily evaluate a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Qualtrics CX vs. SuiteCRM and check out their overall scores (9.1 vs. 8.6, respectively) and user satisfaction rating (100% vs. 100%, respectively).

Additionally, you can study the details of pricing, terms and conditions, plans, capabilities, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, choose the software which helps you to scale the features and subscription plan to address your sales growth or lack of it.

Our team put a lot of effort to review all popular Customer Experience Management Software services offered out there, but among all the ones we reviewed these three caught our special attention: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer self-service
  • Sales portal
  • Flexible workflow
  • Servicing
  • Marketing
  • ROI calculator
  • Finance management
  • Billing and invoicing
  • Flexible modeling of business processes
  • Template quotations
  • Pricing strategy control
  • Contract renewals servicing
  • Q&A support

Pricing Info

SuiteCRM was designed as an open-source alternative to top notch CRM systems, which is why all functionality is available for free, and there are no enterprise pricing plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NHS England

Integrations

SuiteCRM offers open API to help integrate it with a variety of business systems and applications. Some of the integrations include:

  • Sage 50
  • Joomla
  • WordPress
  • Constant Contact
  • Twitter
  • Survey Monkey

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning open source Customer Relationship Management (CRM) application. SuiteCRM is enterprise-ready and is displacing vendors in large accounts.

Company Email

info@salesagility.com

Contact No.

Company's Address

The Steeple
Stirling FK8 1DT
Scotland, UK

If you are still having doubts about which app will be best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how big is its online presence. For example Qualtrics CX Twitter profile has currently 35644 followers. At the same time SuiteCRM Twitter is followed by 4121 people.

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