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Compare Qualtrics CX vs Splashtop Remote Support

What is better Qualtrics CX or Splashtop Remote Support? A sensible way to choose the right Customer Support Software product for your business is to compare the solutions against each other. Here you can compare Qualtrics CX and Splashtop Remote Support and see their functions compared in detail to help you decide on which one is the better product.

Likewise, you can examine their overall ratings, such as: overall score (Qualtrics CX: 9.1 vs. Splashtop Remote Support: 8.9) and user satisfaction (Qualtrics CX: 100% vs. Splashtop Remote Support: 97%). Browse through their differences and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?

We realize that not all companies have the time to scrutinize a large number of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Yotpo, Zendesk, SoGoCX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Plus

  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended support *
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification
  • Multi monitor support, including multi-to-multi
  • Priority technical support
  • Remote reboot
  • Remote wake
  • Remote print
  • Endpoint security
  • Unlimited technicians
  • File transfer(including Drag-and-Drop)
  • Session Recording
  • Chat

Remote Support Premium

  • Everything In Plus, PLUS:
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory
  • Event Logs
  • Alerts for Windows Events
  • Remote Command
  • Scheduled Reboot
  • Unattended Android Access

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager
  • Bitdefender
  • Datto
  • Servicenow
  • Spiceworks
  • Microsoft Active Directory
  • RSA
  • Good Technology / Blackberry
  • NotifyMDM
  • MaaS360
  • MobileIron
  • Apptec360
  • Yamaha
  • Soliton
  • e-Jan
  • Tokai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for managed service providers, IT professionals, and help desks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

It may not always be enough to just compare Qualtrics CX and Splashtop Remote Support against one another. Although useful features, pricing and customer experience are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards won by every service. Frequently a less known product may turn out to be a good choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which shows that despite smaller market popularity it’s a significant rival to the software that dominate the market.

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