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Compare Qualtrics CX vs SoGoSurvey

What is better Qualtrics CX or SoGoSurvey? Getting the best CRM Software product is all about comparing various solutions and identifying the top program for your specific needs. Our exclusive system gives you a fast look at the general rating of Qualtrics CX and SoGoSurvey. For all round quality and performance, Qualtrics CX scored 9.1, while SoGoSurvey scored 9.0. On the other hand, for user satisfaction, Qualtrics CX earned 100%, while SoGoSurvey earned 100%.

Below it's also possible to look at their features, terms, plans, etc. to find out which application will be more suitable for your needs. An important feature to evaluate is if the software can enable and disable limitations on various types of users to limit the exposure of any confidential business data.

Currently, the most significant solutions in our Customer Experience Management Software category are: Qualtrics CX, Yotpo, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Templates
  • Multi-Language Surveys
  • Mobile-Optimized
  • Anonymous Surveys
  • Survey Invite Tracking
  • Survey Customization
  • Social Media Integration
  • Survey Data Security
  • Answer Merging Options
  • Email Alerts
  • Survey Invite Scheduling
  • Branching and Skip Logic
  • Survey Data Pre-Population
  • Diverse Question Types
  • In-Depth Analysis of Surveys
  • Survey Merging
  • Pool/Assessment Tools
  • Analysis of Survey Trends and Response Rates
  • Save and continue later
  • Email reminders
  • Email reports
  • Filter manager for reports
  • Rules and alerts
  • Save on next & autosave feature for participants
  • Reopen submitted response
  • Answer piping
  • Use own mail servers
  • Edit and delete a response
  • Send SMS

Pricing Info

SoGoSurvey is being sold in a variety of pricing plans. Here are the details:

Basic

Free

  • UnlimitedSurveys
  • Unlimited Questions
  • 200 Responses/Year
  • Embed Multimedia to Survey
  • Survey template bank
  • All the features of the paid Plus package with a few exceptions.

Plus

$25/month ($299 Billed Annually)

All Basic Features Plus:

  • Add your own survey logo
  • Customize Thank You page
  • Export data to excel
  • Unlimited simple Branching logic
  • Embed Survey in email Invitation
  • Mobile-ready surveys
  • Embed Multimedia to Survey
  • Built-in online poll application
  • Survey template bank

Pro

$40/month ($480 Annually)

All Plus Features Plus:

  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page and question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Create quiz with automatic scoring
  • Run anonymous surveys
  • Import survey data
  • Response trend analysis

Premium

$99/month ($1,188 Billed Annually)

All Pro Features Plus:

  • Includes every question type available
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Enhanced data security
  • Send survey invitation via SMS
  • Group phone-based onboarding
  • Phone and priority 24/7 email support
  • Switch Invitations for a survey
  • Advanced Frequency
  • Team Collaboration

Enterprise (By Quote)

All Premium Features Plus:

  • 3 sub-users
  • Custom URL
  • Security audit
  • Omni all-in-one report and dashboard
  • Dedicated account manager
  • One-on-one phone-based onboarding
  • Expert-led custom training
  • Expert design, distribution, reporting consultation
  • Segmentation

Call any time to add on custom options including:

  • One fully managed project
  • Employee 360 Evaluations and reports
  • Employee Engagement Study and reports
  • HIPAA compliance – BAA
  • Salesforce integration
  • API – Automate distribution and feedback collection
  • Customer Experience Solution

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

World Vision, Cargill, PepsiCo, GE, Shell

Integrations

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Microsoft Dynamics
  • Zapier
  • Microsoft Office
  • Facebook
  • Google+
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust online survey software that lets users create and distribute surveys while being able to easily understand survey results.

Company Email

support1@sogosurvey.com

Contact No.

Company's Address

2291 Wood Oak Drive
Herndon, VA 20171
USA

No CRM Software will be perfect enough to solve all the requirements of a company. Though main functionalities of Qualtrics CX and SoGoSurvey should matter you should also carefully analyze the integrations supported by a given product. Very often you will already be working with some other SaaS software in your company and it’s definitely more beneficial to choose services that integrate well with each other. With that approach you will be able to be certain of a smooth exchange of data between your teams and apps, which can really reduce time spent on migrating between one solution and the other.

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